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Cambridge Audio MELOMANIA 1

03.04.2021 17:37 #1
Registered User
Hi guys,

I bought a pair of the Cambridge Audio MELOMANIA 1 Black wireless headphones on Nov 30th last year.

Only opened them after Xmas and everything was grand with them until recently. The volume on the right ear bud is constantly low and I can't get it above that which is causing a big imbalance in the listening quality.

Any ideas? I've made sure there is no dirt blocking anything, also tried resetting the headphones and making sure each earbud is fully charged etc... but no luck at all.

Could be just a fault with the earbud? Should I return them under warranty?

I normally use these when out walking so there wouldn't be any issues with water damage etc..
1 thank
05.04.2021 12:32 #2
Verified representative
Originally posted by OnLooker
Hi guys,

I bought a pair of the Cambridge Audio MELOMANIA 1 Black wireless headphones on Nov 30th last year.

Only opened them after Xmas and everything was grand with them until recently. The volume on the right ear bud is constantly low and I can't get it above that which is causing a big imbalance in the listening quality.

Any ideas? I've made sure there is no dirt blocking anything, also tried resetting the headphones and making sure each earbud is fully charged etc... but no luck at all.

Could be just a fault with the earbud? Should I return them under warranty?

I normally use these when out walking so there wouldn't be any issues with water damage etc..

Hi OnLooker.

Sorry to hear you are having issues with your Headphones.

If you can return them to us here at the Belfast store:
Richersounds
7 SmithField Square North
Belfast 
Co. Antrim
BT1 1FN

Please include the charging case also.
Pop your name and address and a short description on the fault into the package also please.

Once they arrive back with us we can issue you a replacement pair.

Any issues please let me know.
05.04.2021 18:31 #3
Registered User
Fair play. I’ll do that tomorrow
1 thank
06.04.2021 09:13 #4
Verified representative
Originally posted by OnLooker
Fair play. I’ll do that tomorrow

No problem at all OnLooker.

I'll keep my eye out for them arriving in with us.
1 thank
09.04.2021 09:47 #5
Registered User
Posted them on Tuesday afternoon so they should be with you this week.
1 thank
09.04.2021 10:19 #6
Verified representative
Originally posted by OnLooker
Posted them on Tuesday afternoon so they should be with you this week.

No problem OnLooker.

I'll keep my eye out for them arriving and get then replacements issued straight away. 
1 thank
12.04.2021 14:45 #7
Registered User
Any sign of the headphones appearing on your end?

Getting a bit worried they have disappeared in the post.
1 thank
12.04.2021 15:28 #8
Originally posted by OnLooker
Any sign of the headphones appearing on your end?

Getting a bit worried they have disappeared in the post.

Hi OnLooker,

They arrived in the store this morning and your new pair should be with you tomorrow!

Let me know if you have any issues receiving them!

Kind regards

David
1 thank
13.04.2021 15:04 #9
Registered User
Fair play lads. Headphones arrived today.

Brilliant service as per usual. I'll be back again this year for a new soundbar & sub woofer :D
1 thank
13.04.2021 15:07 #10
Verified representative
Originally posted by OnLooker
Fair play lads. Headphones arrived today.

Brilliant service as per usual. I'll be back again this year for a new soundbar & sub woofer :D

Excellent OnLooker :)

just drop us a post or PM when your ready for the soundbar and we'll see what deals are around for you.
11.06.2021 09:58 #11
Registered User
Having a mare of a time with the replacement pair. They won't hold a charge past a day or two and I'm not even using them during that time.

Can I post them back to you? 

Do I have to get a replacement pair or can I upgrade to another pair of headphones by paying the additional cost? Have lost faith in them to be honest
1 thank
11.06.2021 10:29 #12
Originally posted by OnLooker
Having a mare of a time with the replacement pair. They won't hold a charge past a day or two and I'm not even using them during that time.

Can I post them back to you? 

Do I have to get a replacement pair or can I upgrade to another pair of headphones by paying the additional cost? Have lost faith in them to be honest

Hi Onlooker,

If you post those back we can have them tested for you and we can either replace them with a new pair or you can have a credit towards a different brand!

Please include a copy of your receipt when returning the headphones.

Let me know what you think!

Kind regards

David
11.06.2021 11:12 #13
Registered User
Originally posted by Richersounds.ie: DavidS
Originally posted by OnLooker
Having a mare of a time with the replacement pair. They won't hold a charge past a day or two and I'm not even using them during that time.

Can I post them back to you? 

Do I have to get a replacement pair or can I upgrade to another pair of headphones by paying the additional cost? Have lost faith in them to be honest

Hi Onlooker,

If you post those back we can have them tested for you and we can either replace them with a new pair or you can have a credit towards a different brand!

Please include a copy of your receipt when returning the headphones.

Let me know what you think!

Kind regards

David

Thanks David. I'll post the headphones today
11.06.2021 14:11 #14
Registered User
Just posted them at lunch. You should get them someday next week.
1 thank
11.06.2021 16:55 #15
Originally posted by OnLooker
Just posted them at lunch. You should get them someday next week.

Excellent, we'll keep an eye out for them OnLooker!
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