I was a customer of yours up until December 2020. I joined in May 2019 and got the Nest Thermostat included. However, the heat link has just broken. Google said they'll replace it free of charge as it's within its 2 year warranty. My issue is that I got it through you, so I don't have a shop receipt; I just know it was installed at the end of May 2019 but Google needs an invoice or receipt just to show them to confirm the date, which I don't have. Without this, I'll have to buy a whole new Nest Thermostat, which I don't need. I only need the Heat Link.
I've emailed the homeservices email dept. too, just to try and find a solution quicker. But I can PM you my old account number for any additional help.
This is the 3rd Heatlink that I know of that has died in the past few weeks - all 3 of them through Electric Ireland.
When I went into Google's support pages, there's a LOAD in the past 48 hours alone. I'd say it's a bad batch because according to their support pages, they all seem to die at a certain time. I don't think it's anything to do with Electric Ireland in fairness
And I've just been onto Home Services and they're sending me the invoice so I can claim off the warranty