Hello,
I've had an online account for the past year. When I logged in three days ago, your website prompted me to select a new price plan. I selected Home Electric+.
Today I received the following email:
"We’re delighted to welcome you to Home Electric+, the smart meter price plan from Electric Ireland.
With this new price plan, you will get a discounted rate that doesn’t disappear, as well as access to your new smart online account where you will be able to see the details behind your usage at a glance.
Your online account will show you when you use most electricity in your house, what appliances are using most electricity and you will see personal tips on how to reduce your usage and your carbon footprint."
I already had an online account, so I logged in using that. Unfortunately I cannot see the details behind my usage, details of when I use the most electricity, nor information about which appliances are using the most power.
The only usage data I can see are shown on a line graph showing this year's and last year's consumption.
How can I see the details behind my usage including appliances, etc?
Thanks