I'm just wondering how is the new customer cashback offer applied. Thanks.

Hi ben.schlomo,

Thanks for getting in touch.

For bill-pay, the credit is "paid" into the customer's account at the start, and this covers that amount of billing, so the customer is not billed until the credit runs out.

For PAYG electricity, the credit is applied to the customer's meter when it is installed.

Let us know if you have further questions.

Kind regards,
Una

Great stuff, thanks for that.