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Cashback offer for new customer

17.02.2021 15:48 #1
Registered User
I'm just wondering how is the new customer cashback offer applied. Thanks.
17.02.2021 15:51 #2
Verified representative
Hi ben.schlomo,

Thanks for getting in touch.

For bill-pay, the credit is "paid" into the customer's account at the start, and this covers that amount of billing, so the customer is not billed until the credit runs out.

For PAYG electricity, the credit is applied to the customer's meter when it is installed.

Let us know if you have further questions.

Kind regards,
Una
17.02.2021 15:53 #3
Registered User
Originally posted by Electric Ireland: Una
Hi ben.schlomo,

Thanks for getting in touch.

For bill-pay, the credit is "paid" into the customer's account at the start, and this covers that amount of billing, so the customer is not billed until the credit runs out.

For PAYG electricity, the credit is applied to the customer's meter when it is installed.

Let us know if you have further questions.

Kind regards,
Una


Great stuff, thanks for that.
1 thank
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