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19.01.2021 09:50 #31
Verified representative
Thanks for getting back to us bangkok. We've had similar queries regarding the message on Google Chrome and have raised this with our support team and will get back to you here as soon as we have an update. Can you please check that you have the most up to date version of IE as we haven't received of issues accessing 365 via this browser. 

Thanks
Tara
19.01.2021 09:55 #32
Originally posted by Bank of Ireland: Tara
Thanks for getting back to us bangkok. We've had similar queries regarding the message on Google Chrome and have raised this with our support team and will get back to you here as soon as we have an update. Can you please check that you have the most up to date version of IE as we haven't received of issues accessing 365 via this browser. 

Thanks
Tara

Hi Tara,

Internet Explorer 11 is the version i am using. i usually use chrome anyway, so i will just wait and see what you come back with on that one

thanks
19.01.2021 09:59 #33
Verified representative
Originally posted by Slutmonkey57b
Given that the mobile app is plagued with bugs where it doesn't recognise pin entry, or crashes during validation, or fails to complete a login, or sends a text  after a login that says you're about to be locked out, why would anyone risk switching to the new website which requires two factor authentication in the app?

And what use is two factor authentication when the authentication is a swipe? Why isn't it biometric?

Hi there,

We're sorry to hear you're having difficulty using the new mobile app. Can you please let us know the make and model of your device and what version of Android/iOS is installed? 

EU Regulations have been introduced that affect all banks.  Additional security is now required when you log onto 365 online or carry out certain transactions. You can find more information on this here

Thanks
Tara
19.01.2021 10:06 #34
Registered User
Export transactions feature does not produce transaction file (.csv) correctly.
(Windows 10, Firefox 84.0.2 (64-bit))

I select the "Filter completed transactions" option.
Select a date range  (01/12/2020 --> 31/12/2020)

UX complaint 1:
To export the range selected above, one has to select the "Show More" button multiple times until the whole range is loaded on screen (because if not the export will only export what is currently on-screen. This could be solved with a simple checkbox to indicate if whole range is desired for export)

UX complaint 2:
Naming of the export file is gibberish rather than something more related to the account name and date range selected.

Bug:
Upon extraction of the full range to the .csv format, the Debit and Credit columns get mixed up and duplicates appear.

i.e. - this sort of thing in my example below happened on my three attempts

04/12/2020 ATM03DEC CO DUBLIN 35 50
04/12/2020 POS02DEC PAYPAL *ALLS 162 51.5
07/12/2020 0002079265PCC KI7W GP 22.99 51.5
07/12/2020 POSC05DEC BYRNES NEWS 22.99
07/12/2020 POSC04DEC TESCO STORE 42.93

Regards,
Last edited by DelSur: 19.01.2021 at 10:11. Reason: Inserted table converted to html string instead of rendering
19.01.2021 10:31 #35
Verified representative
Originally posted by DelSur
Export transactions feature does not produce transaction file (.csv) correctly.
(Windows 10, Firefox 84.0.2 (64-bit))

I select the "Filter completed transactions" option.
Select a date range  (01/12/2020 --> 31/12/2020)

UX complaint 1:
To export the range selected above, one has to select the "Show More" button multiple times until the whole range is loaded on screen (because if not the export will only export what is currently on-screen. This could be solved with a simple checkbox to indicate if whole range is desired for export)

UX complaint 2:
Naming of the export file is gibberish rather than something more related to the account name and date range selected.

Bug:
Upon extraction of the full range to the .csv format, the Debit and Credit columns get mixed up and duplicates appear.

i.e. - this sort of thing in my example below happened on my three attempts

04/12/2020 ATM03DEC CO DUBLIN 35       50
04/12/2020 POS02DEC PAYPAL *ALLS     162 51.5
07/12/2020 0002079265PCC KI7W GP  22.99 51.5
07/12/2020 POSC05DEC BYRNES NEWS  22.99
07/12/2020 POSC04DEC TESCO STORE  42.93

Regards,

Hi DelSur,

Thanks for your post and feedback. We're aware some customers are having this issue when exporting to CSV and this is being investigated by our support team and we'll provide an update as soon as possible.

Thanks
Tara
1 thank
19.01.2021 11:29 #36
Verified representative
Originally posted by bangkok
Originally posted by Bank of Ireland: Tara
Thanks for getting back to us bangkok. We've had similar queries regarding the message on Google Chrome and have raised this with our support team and will get back to you here as soon as we have an update. Can you please check that you have the most up to date version of IE as we haven't received of issues accessing 365 via this browser. 

Thanks
Tara

Hi Tara,

Internet Explorer 11 is the version i am using. i usually use chrome anyway, so i will just wait and see what you come back with on that one

thanks

Hi bangkok,

Our support team have asked if you can please try typing the full website address into the browser, https://www.365online.com, and let us know if you get the same message? There is also a log in button on www.bankofireland.com in the top right hand corner, can you please let us know if this gives you the same message? 

Thanks
Tara
19.01.2021 11:53 #37
Originally posted by Bank of Ireland: Tara
Originally posted by bangkok
Originally posted by Bank of Ireland: Tara
Thanks for getting back to us bangkok. We've had similar queries regarding the message on Google Chrome and have raised this with our support team and will get back to you here as soon as we have an update. Can you please check that you have the most up to date version of IE as we haven't received of issues accessing 365 via this browser. 

Thanks
Tara

Hi Tara,

Internet Explorer 11 is the version i am using. i usually use chrome anyway, so i will just wait and see what you come back with on that one

thanks

Hi bangkok,

Our support team have asked if you can please try typing the full website address into the browser, https://www.365online.com, and let us know if you get the same message? There is also a log in button on www.bankofireland.com in the top right hand corner, can you please let us know if this gives you the same message? 

Thanks
Tara

Hi Tara,

yes tried that same error, i cant even get into www.bankofireland.com, get a privacy error your connection is not private
19.01.2021 14:37 #38
Verified representative
Originally posted by bangkok
Originally posted by Bank of Ireland: Tara
Originally posted by bangkok
Originally posted by Bank of Ireland: Tara
Thanks for getting back to us bangkok. We've had similar queries regarding the message on Google Chrome and have raised this with our support team and will get back to you here as soon as we have an update. Can you please check that you have the most up to date version of IE as we haven't received of issues accessing 365 via this browser. 

Thanks
Tara

Hi Tara,

Internet Explorer 11 is the version i am using. i usually use chrome anyway, so i will just wait and see what you come back with on that one

thanks

Hi bangkok,

Our support team have asked if you can please try typing the full website address into the browser, https://www.365online.com, and let us know if you get the same message? There is also a log in button on www.bankofireland.com in the top right hand corner, can you please let us know if this gives you the same message? 

Thanks
Tara

Hi Tara,

yes tried that same error, i cant even get into www.bankofireland.com, get a privacy error your connection is not private

Thanks for checking this bangkok. We'll update you here as soon as we have an update from our support team. 

Thanks,
Tara
19.01.2021 15:26 #39
Hi There,
Will it be possible to register a laptop/computer as a secure device?
Or will I always need to log in with my phone every time I want to log on with my laptop? 
Is there a way to turn this two-device setting off?

Thanks!
19.01.2021 15:33 #40
Verified representative
Originally posted by MovieFest
Hi There,
Will it be possible to register a laptop/computer as a secure device?
Or will I always need to log in with my phone every time I want to log on with my laptop? 
Is there a way to turn this two-device setting off?

Thanks!

Hi MovieFest,

Thanks for your post. 

To comply with European regulations, you will need an extra form of identification when using online banking. This is called Strong Customer Authentication (SCA).

SCA links your smartphone to your online banking access. When you attempt to log in through the website, you will receive a push notification to your phone to approve access. This is an added layer of security. 

As SCA is a regulatory requirement it is not possible to switch this off. 

Thanks
Tara
19.01.2021 15:43 #41
have managed to get access to my account on Desk top ,very messy to say the least.Anyway my accounts are joint accounts with my wife,I can see statements on accounts but when I click on credit card it shows me this months transactions but no statements.When the statements arrived in post they were addressed to my wife ,always had access before up until this revamp,any ideas.
19.01.2021 16:38 #42
I am not receiving notifications on my registered device, and so am unable to login at all.
- The device name is correct
- Notifications are enabled
- I have even logged into the device whilst attempting, but still don't receive any notifications.

I am thus locked out of my online (not app) account. I can still login via the app but that's not what I want/need.


Update/workaround:
I tried again and this time selected 'I don't have the app' (although I checked that the app was up to date). It then reverted to the old login process so I was at least able to access my account.
Last edited by blenderbus: 19.01.2021 at 16:52.
19.01.2021 17:05 #43
Originally posted by blenderbus
I am not receiving notifications on my registered device, and so am unable to login at all.
- The device name is correct
- Notifications are enabled
- I have even logged into the device whilst attempting, but still don't receive any notifications.

I am thus locked out of my online (not app) account. I can still login via the app but that's not what I want/need.


Update/workaround:
I tried again and this time selected 'I don't have the app' (although I checked that the app was up to date).  It then reverted to the old login process so I was at least able to access my account.

Just be careful re notification,I missed it first time,it disappears if you dont click  it immediately,
20.01.2021 08:14 #44
Registered User
"To comply with European regulations, you will need an extra form of identification when using online banking. This is called Strong Customer Authentication (SCA)SCA links your smartphone to your online banking access. "


What constitutes the added layer of security from my mobile?  Which I would certainly consider the more vulnerable of my devices.


I appreciate the concept of TFA - I work in IT - but from what I can see the only security on my phone is now the 3 required digits of my pin.  The pin digits are between 0-9 so that's a limited number of permutations.  Once I'm in on the phone I don't need a second device (as per the regulations quoted above), I can complete all transactions with a single device as before.  The problem is that device is now my mobile, not my laptop which has much better security. In fact, if I were foolish enough to select the option on the app to remain logged in I'd have no security whatsoever from anyone who managed to access my phone.


I'm not at all happy as a customer at being forced into that situation.  I think you've gotten this wrong.


I've also observed poor response times from the app several times, including one attempted transaction which timed out before the swipe notification appeared on my phone.
Last edited by tcif: 20.01.2021 at 08:17.
20.01.2021 12:02 #45
Do Not Be Afraid.....
They’re not budging from the script on this one at all. :)

Bottom line. If you need your mobile app open to access your desktop version, why not just use your mobile app?
2 thanks
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