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06.04.2021 11:28 #286
Originally posted by GL scrappy
Originally posted by Bank of Ireland: Eve


Please be assured that you can still access your Banking 365 on your desktop by using a PSK. 



Thanks, Eve 

This is not the case, have you read my posts here?

Why are BOI reps on here telling people the system works and not paying heed to the customers who are reporting that it doesn't?

Thanks for getting back to us here. If you are experiencing difficulty accessing your account having received a PSK for the account we would recommend that you contact our customer service team directly on 0818 200 362 and our colleagues here will be happy to help with this.

The team is available from 9am to 5pm Monday to Friday.

Thanks Jen
06.04.2021 11:29 #287
Originally posted by The Continental Op
Originally posted by GL scrappy
Originally posted by Bank of Ireland: Eve


Please be assured that you can still access your Banking 365 on your desktop by using a PSK. 



Thanks, Eve 

This is not the case, have you read my posts here?

Why are BOI reps on here telling people the system works and not paying heed to the customers who are reporting that it doesn't?

The whole system is poorly thought out and badly executed but they did at least do a decent job of the instructions for the PSK.

I followed the instructions on the three page document that came with the PSK which included creating a 4 digit access code for the device and it worked fine. If the instructions were poor I'm sure others would have pointed that out. 

Thanks for getting back to us here.

We are happy to hear that this has been successfully set up for you. Thanks for your feedback and please do feel free to get back in touch with us if we can help with anything else.

Thanks Jen
06.04.2021 13:11 #288
Registered User
can the PSK be used in Poland and if so how do i order one
06.04.2021 13:39 #289
Originally posted by mart 23
can the PSK be used in Poland and if so how do i order one

Someone further back in the thread has one working in Germany. Think they had it delivered to an address in Ireland then someone posted it on to them in Germany.
06.04.2021 14:09 #290
Originally posted by mart 23
can the PSK be used in Poland and if so how do i order one

Hi mart 23,

Thanks for getting in touch with us here today. The PSK can be used in Poland. 

To request a PSK we would recommend that you select the option for do not have a registered security device and complete the request form. The PSK will then be issued to the postal address registered to your account within 5 to 7 working days. Once the Physical Security Key has been received please follow the instructions carefully to complete the set up so that you can log into your account.

I hope this helps and that you remain safe and well during this time.

Thanks Jen
06.04.2021 14:35 #291
Registered User
Originally posted by The Continental Op
Originally posted by mart 23
can the PSK be used in Poland and if so how do i order one

Someone further back in the thread has one working in Germany. Think they had it delivered to an address in Ireland then someone posted it on to them in Germany.

Hello,
         I had it forwarded by Registered Mail to Germany. The original packaging is not what one would consider secure. The device is customer specific and due to the international postal delays created by the Covid 19 Epidemic I was concerned it may have got lost. I would suggest if you have an address in Ireland and trusty folks to forwarded it, seriously think about going down that route. I did ask on the phone when I ordered the PSK if it could be "registered mail" to an address but that seemed to be a difficult question to get an answer. 

When I did get it everything worked as per the instructions. So for me it all worked out.

Morg.       
1 thank
06.04.2021 14:53 #292
Originally posted by dublin49
I have been on before regarding not being able to view my credit card statements as back in prehistoric times my wife's name seems to be the principal name on the credit  cards ,even though  we both have cards..This was never a problem until the recent revamp when some genius decided I can view transactions that happen this month on the App but once they become a statement I am not to be trusted.Beggars belief but anyway my question is this,Is there anyway my name can be made the principal name on our cards so I can view my transactions on my app or do I need to revert to  paper statements.Please don't suggest my wife sets up banking 365 as thats not happening.This is so infuriating when these changes are trumpeted as improvements and result in a mess like this.How can a scenario where a customer who viewed his statements for years online is forced to revert to Paper statements be countenanced by a Major Bank.Just so we are clear,my APP RELATES TO A JOINT ACCOUNT AND I CANNOT VIEW OUR JOINT CREDIT CARD STATEMENTS BECAUSE ....well I would love a proper explaination but don't expect one.

Hi Dublin49,

Thanks for getting in touch with us here and apologies for the delay in responding to you. To view the statements for the credit card account on Banking 365 Online you must be the principal card holder. This means that the original application would have to be in your name with your wife added as an additional cardholder.

To discuss this further we would recommend that you contact our credit card services team on 0818 251 251 and one of our colleagues here will be more than happy to help with this. The team is available from 9am to 5pm Monday to Friday.

We hope this helps.

Thanks Jen
07.04.2021 03:09 #293
Registered User
Originally posted by Bank of Ireland Reps
Originally posted by Fionn
Originally posted by Bank of Ireland: Richard F
Originally posted by Fionn
Originally posted by Bank of Ireland: Richard F
Hi Fionn,

Thanks for reaching out to us today. We're sorry to hear you have not heard back about your PSK order. Can we ask was this requested when logging in, or by using the service desk > "Ask a Question" option?

Thanks,
Richard

Hiya,
I used the 'Ask a Question' on the old site before it went offline, I tried to log in to the new site but got as far as ring 0818 200 362 but unfortunately I didn't get to talk to anyone.

Thanks.

We're sorry to hear this Fionn, this PSK should take 5-7 working days to arrive with you. If you have still not received this device after this timeframe, it would be best to link in with our colleagues on the number above. Rest assured our colleagues are working through the queue and will be with you as soon as possible. 

Thanks,
Richard

Hi,
I've got the PSK now thanks, haven't tried it yet!

One question? I administer several club/association accounts, can I use the one PSK or do I need a separate one for each account that I control?

Thanks.

Hi there,

Thanks for getting back to us here today. It is one PSK per User ID. If you can view all the accounts under the same User ID only one PSK will be required. However if you have more than one User ID than more than one PSK will be required.

We hope this helps to provide further clarity for you.

Thanks Jen

Thanks Jen,
Yes I'll need a few more so.
i presume there isn't an email address to contact the support team for a PSK rather than trying to phone them!

regards
07.04.2021 09:50 #294
Registered User
Hi

How did you put the ad at the bottom of your post?
07.04.2021 10:23 #295
Originally posted by Fionn
Thanks Jen,
Yes I'll need a few more so.
i presume there isn't an email address to contact the support team for a PSK rather than trying to phone them!

regards

Hi Fionn,

As email would not be a verified channel, this would need to be requested over the phone with our colleagues. Rest assured our colleagues will be happy to help with this further for you.

Thanks,
Richard
09.04.2021 20:33 #296
Nearly got locked out of account saying one more try or got locked out .

All for the want of SWIPE access and now need another way to get access to accounts.

Large volume of calls and have to wait , NO.
10.04.2021 06:08 #297
Registered User
Originally posted by swoofer
Hi

How did you put the ad at the bottom of your post?

Heya,
I edited my Signature in the user control panel

:)
1 thank
10.04.2021 11:21 #298
Originally posted by greasepalm
Nearly got locked out of account saying one more try or got locked out .

All for the want of SWIPE access and now need another way to get access to accounts.

Large volume of calls and have to wait , NO.

Hi there, thanks for your post here on Boards.ie. 

If your Mobile App has been blocked then I'd recommend contact our Mobile App Team on 0818200362 and one of my colleagues would certainly be able to look into this for you and offer further guidance. 

This team are available today until 4pm. 

I hope this information helps. 

Thanks, Eve
10.04.2021 11:51 #299
Originally posted by greasepalm
Nearly got locked out of account saying one more try or got locked out .

All for the want of SWIPE access and now need another way to get access to accounts.

Large volume of calls and have to wait , NO.

At least you don't have the PSK, put your key code in wrong three times and you have all the hassle of having to get a new one.
1 thank
10.04.2021 14:45 #300
Originally posted by Bank of Ireland: Aisling
Hi Little A,

Thanks for getting in touch with us here on Boards.ie.

Please be assured our customers feedback is very important to us. Please be assured all feedback is relayed, however, if you wish to make a formal complaint you certainly can do so  by following the link below.

Thanks, Aisling


https://www.bankofireland.com/help-centre/customer-complaints-process/

I really do not need the hassle of manking a formal complaint - I just want to be able to use a feature which should be available (ie - sort by Lodgements).....can someone answer when this will be active and if it not, should it not be removed until it works?
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