This is not the case, have you read my posts here?

Why are BOI reps on here telling people the system works and not paying heed to the customers who are reporting that it doesn't?

The whole system is poorly thought out and badly executed but they did at least do a decent job of the instructions for the PSK.

I followed the instructions on the three page document that came with the PSK which included creating a 4 digit access code for the device and it worked fine. If the instructions were poor I'm sure others would have pointed that out. 

can the PSK be used in Poland and if so how do i order one

can the PSK be used in Poland and if so how do i order one

Someone further back in the thread has one working in Germany. Think they had it delivered to an address in Ireland then someone posted it on to them in Germany.

I have been on before regarding not being able to view my credit card statements as back in prehistoric times my wife's name seems to be the principal name on the credit  cards ,even though  we both have cards..This was never a problem until the recent revamp when some genius decided I can view transactions that happen this month on the App but once they become a statement I am not to be trusted.Beggars belief but anyway my question is this,Is there anyway my name can be made the principal name on our cards so I can view my transactions on my app or do I need to revert to  paper statements.Please don't suggest my wife sets up banking 365 as thats not happening.This is so infuriating when these changes are trumpeted as improvements and result in a mess like this.How can a scenario where a customer who viewed his statements for years online is forced to revert to Paper statements be countenanced by a Major Bank.Just so we are clear,my APP RELATES TO A JOINT ACCOUNT AND I CANNOT VIEW OUR JOINT CREDIT CARD STATEMENTS BECAUSE ....well I would love a proper explaination but don't expect one.

Hi there,

Thanks for getting back to us here today. It is one PSK per User ID. If you can view all the accounts under the same User ID only one PSK will be required. However if you have more than one User ID than more than one PSK will be required.

We hope this helps to provide further clarity for you.

Thanks Jen

Thanks Jen,
Yes I'll need a few more so.
i presume there isn't an email address to contact the support team for a PSK rather than trying to phone them!

regards

Hi

How did you put the ad at the bottom of your post?

Nearly got locked out of account saying one more try or got locked out .

All for the want of SWIPE access and now need another way to get access to accounts.

Large volume of calls and have to wait , NO.

Nearly got locked out of account saying one more try or got locked out .

All for the want of SWIPE access and now need another way to get access to accounts.

Large volume of calls and have to wait , NO.

Hi Little A,

Thanks for getting in touch with us here on Boards.ie.

Please be assured our customers feedback is very important to us. Please be assured all feedback is relayed, however, if you wish to make a formal complaint you certainly can do so  by following the link below.

Thanks, Aisling


https://www.bankofireland.com/help-centre/customer-complaints-process/