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Early Termination Fee

13.01.2021 11:19 #1
Hi, I signed up with Electric Ireland in March 2020 for both Gas and Electricity supply to my home. I moved to a new address in November 2020. I called up Electric Ireland to change the supply address. Electric Ireland doesn't provide gas connection at the new address and I was able to change electricity supply address. To my surprise, there was a €50 early termination fee applied to the final gas bill for the old address. It should be noted that, like electricity, I would have continued with Electric Ireland for gas supply at the new address if the company was able to provide the same. I am wondering why I have to pay €50 for company's inability to provide gas connection in the new address? Thanks.
13.01.2021 13:16 #2
Hi Dheraj, 

Thank you for getting in touch. 

We will look into this for you. 

Can you please send us a private message with the following details?

- Your full name
- Your Electric Ireland account number
- Your address
- Your contact number
- Confirmation you are the account holder (Yes/No)

Kind regards, 
Aoife
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