Hi, I signed up with Electric Ireland in March 2020 for both Gas and Electricity supply to my home. I moved to a new address in November 2020. I called up Electric Ireland to change the supply address. Electric Ireland doesn't provide gas connection at the new address and I was able to change electricity supply address. To my surprise, there was a €50 early termination fee applied to the final gas bill for the old address. It should be noted that, like electricity, I would have continued with Electric Ireland for gas supply at the new address if the company was able to provide the same. I am wondering why I have to pay €50 for company's inability to provide gas connection in the new address? Thanks.

Hi Dheraj, 

Thank you for getting in touch. 

We will look into this for you. 

Can you please send us a private message with the following details?

- Your full name
- Your Electric Ireland account number
- Your address
- Your contact number
- Confirmation you are the account holder (Yes/No)

Kind regards, 
Aoife