Switched back to EI with dual account on 5th November last got my first bill but its not showing up when I login to my account on line. Only my closed accounts show up.

I've been on to your phone reps all last week trying to resolve this issue but no joy.

Can someone give the correct steps to be followed here please.

Hi danjo-xx, 

We're sorry to read this. 

Have you gone to Contact Us section? If you look at the drop-down menu there, you will find an option to Register Additional Account. The new account won't appear immediately but should appear within a few working days.

Can you please send us a private message?

We need you to provide the following information for account security:

• Your full name
• Your address
• Your account number
• Your contact number
• Confirmation you are the account holder (Yes/No)

Kind regards,
Aoife