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Unexpected €300 Deposit Being Demanded

25.11.2020 21:46 #1
Registered User
I have been an Electric Ireland customer for a number of years. I recently moved address but like in my previous address, I am the account holder. I missed a payment and got a letter saying after a review of my account a €300 deposit is required immediately. 
I went to pay the bill and it took for the full amount of €450 (including this "deposit"). 
I now am low in funds and want to know on what grounds this was added out of the blue and if it will be refunded.
26.11.2020 03:20 #2
Subscriber
The €300 was probably a computer generated bill. I got one when I moved and I was on direct debit. However a short phone call later and I was told that it would be cancelled; which it was.
26.11.2020 09:30 #3
Verified representative
Originally posted by Daly29
I have been an Electric Ireland customer for a number of years. I recently moved address but like in my previous address, I am the account holder. I missed a payment and got a letter saying after a review of my account a €300 deposit is required immediately. 
I went to pay the bill and it took for the full amount of €450 (including this "deposit"). 
I now am low in funds and want to know on what grounds this was added out of the blue and if it will be refunded.

Hi there,

We will look into this ASAP - just private message me the Electric Ireland account number, name, address, telephone number on the account, and state in the message (for GDPR/Data Protection) that you are the account-holder.

Thanks,
Una
27.11.2020 15:01 #4
Registered User
Thank you, I rang up and it was refunded. I'll call off the cavalry :-) 
2 thanks
27.11.2020 15:11 #5
Verified representative
Hi there,

Thank you for letting us know! :)

Kind regards,
Una
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