Look at your consumer rights here, https://www.citizensin...umer_in_ireland.html Sale of Goods and Associated Guarantees Consumers’ rights are further strengthened by the Sale of Goods and Associated Guarantees Directive 1999/44/EC. S.I. No. 11/2003 gives effect to the Directive in Ireland. Under the regulations, products must be ‘in conformity’ with the contract. To be in conformity, the products must meet specific conditions about quality. The conditions are mostly the same as in the Sale of Goods Act. You are entitled to certain remedies, that is, repair, replacement or refund when products do not meet the specific quality standards. If you find a problem within 6 months, it is presumed that it was there at the time of delivery. It is up to the seller to prove otherwise. The right to a remedy applies for at least 2 years across the EU. Member States are allowed to set longer time limits (known as limitation periods). In Ireland, the limitation period is 6 years. This means you are entitled to raise a problem about a product for up to 6 years from the date of buying.
Very sorry to read it. This relates to the warranty duration.
However we recommend contacting the dedicated department for this query - Home Energy Services, to see what they can do for you. They are available on 1850 372 333.
This is the response I got from them
Is it the official Electric Ireland policy to install defective products, and then charge the customer to fix them ??
I'll be pursuing this matter through the small claims court thank you
Just to clarify: did you contact Home Energy Services? As they can check each query on a case by case basis. We do not have access to their system here in Social Media and are unable to advise in this regard. Home Energy Services are the specialist department for queries about the Nest thermostat.
Electric Ireland got back to me stating that they only offer a 90 day warranty with Nest devices
This from the t&c's on Electric Ireland https://www.electricir...df?sfvrsn=f49da30d_4
5. OUR WARRANTY AND LIABILITY a) The Product carries a 2 year manufacturer’s warranty. Full details of this warranty are contained in the documentation supplied with the Product. If you have any technical problems with the product itself please ring 1800 817 188 or email firstname.lastname@example.org b) The installation of the product by Electric Ireland carries a 90 day warranty. If you have any issues with the installation please ring Electric Ireland at 1850 372 372
I would follow the consumer rights issue on this with them.
This is the exact paragraph ! Can you check this with Electric Ireland Legal people psl ? ECC Ireland has had reports of some sellers telling consumers that it is nothing to do with them and to talk to the manufacturer. This is incorrect. Even if you have additional protection under a guarantee or warranty, you should still report the issue to the seller first. Otherwise, if the manufacturer attempts repairs or replaces the item and the problem persists, you may no longer have grounds for a claim against the seller.