Thank you for being inflexible and leaving us with no heat and hot water during the lockdown.
Our Nest broke two days ago and Electric Ireland sent out an electrician to fix it, he found the issue and had a replacement box in his hands but couldn’t swap it - someone in the company wouldn’t authorise it because ours was out of warranty with Electric Ireland (we were not even offered to pay for it which we would have done). Anyway, the box is still in warranty with google which will be replace at some stage next week. Meanwhile we can count our blessings that the house is B rated and we have neighbours on both sides so won’t freeze; and that we have to social distance from everyone because you know - no shower.
I would appreciate a call back asap on this. We have a young boy at home also. We can't go anywhere due to the lock down and now we have no heating or hot water for a shower. It's not acceptable in a pandemic.