Classic. A few years ago not long after Irish Water was established a family member had an issue with a communal blocked drain on her property. I made numerous calls to Irish Water and DLR Council trying to get someone to come out with both insisting it was the responsibility of the other. I felt like a table tennis ball I was bounced back and forth so often. I can't remember exactly but I think in the end it was a council employee (representing Irish Water) who came out only to tell us it was up to my family member to deal with. When it had happened previously before the formation of Irish Water the Council dealt with it without any issue.
Anyway it's good to hear that things have improved.