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Electric Ireland Representatives

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Arrears incorrectly attributed to my account

08.10.2020 16:20 #1
Last month I received a bill for over €400 when normally it’s under €100.

An Electric Ireland meter reader had read the meter incorrectly by over 2000 units.

I contacted Electric Ireland with the correct reading which I had already submitted online prior to the employee reading, and they sent another bill for the actual amount. However, the description shows arrears of over €400 (with a credit adjustment).

As I need to show household bills for an upcoming purchase, I don’t want one that shows arrears incorrectly attributed to me, when it was a company mistake.

I’ve phoned and emailed Electric Ireland explaining that I’d like a bill in the usual format, showing previous/current usage etc. but they have sent a further two copies with arrears noted.

Is it possible to get an invoice without arrears?
08.10.2020 17:47 #2
Verified representative
Hi there,

Thanks for getting in touch.

If you private message me a meter-reading, the Electric Ireland account number, the name and address, this meter-reading can be used to process an ad hoc bill. It will be due for payment two weeks from its date of issue, however we can set up a payment plan for it if necessary (with it being outside of the scheduled billing cycle).

Your message will go to all of us reps, and one of the team will pick it up as soon as possible.

Kind regards,
08.10.2020 19:39 #3
Hi Una,

Thank you for your reply. Shortly after I posted, a member of Electric Ireland confirmed by email that the arrears were due to the incorrect reading and not caused by non payment.

I have paid the reissued invoice and am satisfied that everything is resolved.
09.10.2020 09:38 #4
Hi Dynomutt, 

We are glad to read it. 

If there is anything else we can help you with, please don't hesitate to ask. 

Kind regards,
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