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nest thermostat problem

05.10.2020 14:58 #1
Hi,
I got a nest installed in 2018 and recently one of the zones has stopped heating (just in time for the cold spell!). The software and connections is working fine (it seems to be the nest heatlink switch on the boiler), was wondering if it is under warranty?
I emailed the homeservices@electricireland.ie last month, but haven't heard back, do you know who I can contact?
Kind Regards,
Hugh
05.10.2020 15:01 #2
Verified representative
Hi benzene12,

Sorry to read you have not received a response - that is unusual, the team would normally have responded long ago by now.

Home Energy Services can be contacted on their direct line 1850 372 333 if you give them a call - they are open until 6pm. And request that they check whether your email was received also.

Kind regards,
Una
05.10.2020 15:23 #3
Hugh

If you have no joy with EI Home Services, try going direct to Nest. I had one fail (originally an EI install) during lockdown 1. EI wouldn't do anything due to lockdown, but Nest themselves supplied a new thermostat & heatlink. After lockdown, I paid to have it installed & Nest reimbursed me. They (Nest) were excellent throughout.
05.10.2020 16:03 #4
Originally posted by pm9999
Hugh

If you have no joy with EI Home Services, try going direct to Nest. I had one fail (originally an EI install) during lockdown 1. EI wouldn't do anything due to lockdown, but Nest themselves supplied a new thermostat & heatlink. After lockdown, I paid to have it installed & Nest reimbursed me. They (Nest) were excellent throughout.

Hi pm9999, thanks for that. I tried with nest already, they went through the system and recommended getting back in touch with the installer.  
05.10.2020 16:03 #5
Originally posted by Electric Ireland: Una
Hi benzene12,

Sorry to read you have not received a response - that is unusual, the team would normally have responded long ago by now.

Home Energy Services can be contacted on their direct line 1850 372 333 if you give them a call - they are open until 6pm. And request that they check whether your email was received also.

Kind regards,
Una

Hi Una,
Thanks for that, I'll give them a call tomorrow morning.
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