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Bank of Ireland Representatives

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Money back

06.06.2020 13:16 #1
I booked a holiday in jan with a travel company to go on a usa cruse it was cancelled in March. Fly out of dublin stay in ny 1 night 7 day cruse then 1 more night in ny then fly back. All inc
I have got no money back from my travel agent its eu law I taught that package holiday should be refund. I payed it all night n boi card is there anyway boi can help me as I payed for a holiday I didn’t get
08.06.2020 09:21 #2
Hi popsmar,

Thank you for reaching out to us on

You can certainly fill out a Visa Debit/Credit Card Transaction Dispute Form on our side to request a refund. We would recommend that you contact the travel agent you booked with first to see if there is any way to retrieve your refund from them. 

Our Chargebacks Team are receiving a very high volume of requests at the moment therefore timeframes for a chargeback can vary. 

For more information on our Chargeback process and to access the transaction dispute form, please see below link.


I hope this information helps!

If there is anything else we can help with please get in touch.

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