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16.03.2020 15:02 #1
Verified representative
Dear Customer,

I hope you are all keeping well and safe - it is a difficult time for us all with the current situation regarding the Covid-19 virus.

At Richer Sounds Ireland our colleagues and Customers are of upmost importance to us – We put the health and well-being of colleagues, Customers and our partners above everything else, including profit.

As a company ‘Health and Safety’ is always a top priority, but even more so now, in these uncertain times.

I want to assure you that we are taking every precaution with regards to COVID-19, as advised by the government, WHO and independent sources.

At the moment we remain open but of course we are continually monitoring the situation and we will follow all official guidelines but ultimately the well-being of our Customers and colleagues are at the heart of everything we do, so we may restrict opening hours or the way we trade, prior to any ‘official’ advice. If we have to temporarily close our store, our web and telesales teams are ready to help.

While this outbreak is ongoing, we have a number of measures in place to make sure that we are as effective as possible at managing the situation – this may mean some changes in-store but our teams can still chat, advise and share their exceptional level of knowledge and expertise with our Customers.
·         None of our colleagues in our Belfast store have recently travelled from affected areas abroad – If any of our colleagues come in to contact with friends or family who have visited affected areas or feel unwell with any relevant symptoms, we are insisting that they self-isolate for 14 days.
·         We've given our colleagues all best practice information on maintaining the highest possible hygiene standards, incorporating deep cleaning and frequency of disinfecting procedures including cleaning store surfaces even more regularly. We have increased accessibility and visibility of hand sanitiser and hand washing facilities for colleagues and we have made hand sanitiser available to our Customers at multiple stations within our store and we would request that you use these to help protect us all.  
·         We have asked our team to travel outside of peak rush hour to avoid coming in to contact with large groups of people and we are supporting them to avoid public transport. Our team will wear gloves in-store to protect our Customers when they feel appropriate.
·         If individual colleagues are advised not to come into work, we may trade with a minimal store team. This may impact our ability to offer in-store demonstrations or at-home visits, but we will still be able to give the best possible advice and help you find the perfect home entertainment solution for you. In the event of guidance from the authorities or if we are concerned for the health of our colleagues or Customers, we may have to temporarily close our store. If this is the case, our web and telesales teams will be on hand to help. 
·         If you are concerned about travelling or unable to visit our store we can assist you via:
Our website at

Phone – 0333.900.0070 / 00.44.333.900.0070 ( From ROI)

Email at

Via our Forum  

..and our colleagues, as well as our Telesales/Web teams can offer a range of flexible delivery services, including free and same day options ( same day delivery for local deliveries only). They will be able to advise on the most convenient ways to get your purchases to you.
·         We have recommended that our store team leave the main doors open, to get air circulating around the store, and we are more than happy to serve you by the door in the fresh air, if you'd prefer. We have also commenced a policy of ‘social distancing’ in our store and we would ask for your understanding in this regard.
·         Deliveries – Our normal delivery schedule ranges from ‘same day’ service for local deliveries to 3-5 day for general web sales – We will do our best to work with our couriers Aramex / DHL / DPD and Captain Courier to maintain these services but we cannot 100% guarantee that anticipated delivery times or special delivery requests can be maintained. Please note that our delivery partners will only offer a ‘door-step’ delivery service at this time and will not enter any building and unfortunately our WEEE collections are temporarily suspended.
·         Service – We work closely with Craigavon TV who are authorised manufacturers agents for most brands we stock – Craigavon are currently working as normal but again we do understand that Craigavon TV depend on their colleagues and delivery partners to continue to facilitate normal operations – We hope you will understand that some service requests may be delayed or postponed for reasons outside our control but in these instances we will of course extend any remaining guarantees to reflect any delay.
·        Please be assured that we are monitoring developments closely and will put other procedures in place to make sure that our colleagues and customers’ health and well-being is always supported as a priority.

Please do follow us on Facebook or or revisit this page for the most up-to-date information. You can also email us at with any queries or of course please feel free to email me personally at any time.

With best wishes,

John McDonald

Managing Director
Richer Sounds Ireland
Last edited by John: 16.03.2020 at 15:10. Reason: increased txt size
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