In shock! Just had a letter from Electric Ireland threatening to disconnect me. They claim they have sent " a number of reminders" which is not true ( I trust An Post) and the language is intimidatory. The amount is just over E100.
I called them and it was excuse after excuse and blame the customer. I had asked to pay etc online and had done so with my current email but they denied that too.
Where please can I make a formal complaint? The conversation upset more than the letter and I plan lto change suppliers anyway now; too old and too unwell to be treated like this. And yes, will settle the a/c first thing Monday,