uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Click here to find out more x

Electric Ireland Representatives

13 hrs
Response Time
Response Rate

We're online:

Monday - Friday: 8am - 6pm
(excluding public holidays)

Threatening letter!

14.03.2020 12:16 #1
Registered User
In shock! Just had a letter from Electric Ireland threatening to disconnect me. They claim they have sent " a number of reminders" which is not true ( I trust An Post) and the language is intimidatory. The amount is just over E100. 

I called them and it was excuse after excuse and blame the customer. I had asked to pay etc online and had done so with my current email but they denied that too.  

Where please can I make a formal complaint? The conversation upset more than the letter and I plan lto change suppliers anyway now; too old and too unwell to be treated like this. And yes, will settle the a/c first thing Monday, 
16.03.2020 09:57 #2
Verified representative
Hi Graces7,

Sorry to read of your unhappiness with your customer experience.

We have sent you a private message.

Kind regards,
Reply to thread
Align left
Align right
Bullet list
Insert an image
Insert an emoticon
Insert a YouTube video
Remove Formatting
View source
Please Log In or Sign Up to join the discussion