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Electric Ireland Representatives

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Billing nightmare

28.02.2020 00:21 #1
Registered User
Hi electric ireland;


I am having a major billing nightmare and getting thrown around customer care teams from electric Ireland, ESB and Glowpower. The issue is with the final electric ireland bill which has charged me for the small electrical usage on day/ night tariff and general tariff. This is because an actual reading was taken and I submitted day and night rate readings to glow. This triggered the double counting. No one wants to help and fix it.
28.02.2020 00:35 #2
Registered User
Make a formal complaint and if no joy, contact CRU (regulator for utilities). You’ll have to exhaust the internal complaints process before the regulator will deal with it.
28.02.2020 09:34 #3
Verified representative
Originally posted by Kingkong
Hi electric ireland;


I am having a major billing nightmare and getting thrown around customer care teams from electric Ireland,  ESB and Glowpower. The issue is with the final electric ireland bill which has charged me for the small electrical usage on day/ night tariff and general tariff. This is because an actual reading was taken and I submitted day and night rate readings to glow. This triggered the double counting. No one wants to help and fix it.

Hi Kingkong,

Thanks for getting in touch.

We will need to review the account, if you private message me the Electric Ireland account number, name, address, telephone number on the account, and state for GDPR that you are the account-holder.

All Talk To Electric Ireland reps will receive this message and one of us will respond as soon as possible.

Kind regards,
Una
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