Hi, 10 Year SKY BB & TV customer. I reduced my SKY bill by cancelling a number of TV services on the 10/01/20 by phone. I received a SKY email the same day confirming my cancellations. My billing period is the 16th of month.
On the 20/01 I noticed my future bills didn't reflect my cancellations and rang SKY. SKY confirmed my cancellations and assured me my Feb bill would be correct.
On the 10/02 the services I cancelled were turned off and on the 11/02 I received my Feb bill.
My cancellations were still not reflected. SKY have told me it was their mistake but it can't be rectified until March 16th via a credit on the March bill and they will take the full amount from my account now on the 16/02.
The difference is considerable and I cannot afford to wait a month to have these funds returned to me.
It is completely unacceptable, I spent 2 hours on the phone to SKY in January cancelling services and following up a second time when they weren't.
Can you confirm the following-
(I) There is a number of very similar issues to mine shown on this forum in the last few weeks. Have SKY got a cancellation issue here?
(II) I reduced my bill for a reason, I cannot afford to pay for a month for services I am not receiving. My only option is to refund the DD by SEPA. What is SKY's procedure if I do this?
(III) Can I cancel my DD completely and pay by alternative means