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Nest Issue

12.01.2020 21:55 #1
I have 2 nest thermostats, one each for upstairs and downstairs. Last night my burner was on heating upstairs. Turned down nest thermometer. 30 mins later I notice burner is going again and heating upstairs, heating is turned off upstairs and downstairs, what we heating isn’t turned on. All thermostats and apps say heating is off but the burner still keeps going and heating upstairs only.

I’ve tried everything, reset the thermostat upstairs, even through the app I’ve disabled the upstairs thermostat from heating but it’s made no difference, it keeps turning on the burner even when target temp is reached it still keeps turning on the burner but only affects upstairs.

I’ve had to go outside and manually turn the burner off.

Any ideas?
13.01.2020 10:00 #2
Verified representative
Hi the kelt,

Electric Ireland's dedicated Home Energy Services team are the department to put this query to, and they can go through it.

Their telephone number is 1850 372 333.

Kind regards,
Una
13.01.2020 11:57 #3
Originally posted by Electric Ireland: Una
Hi the kelt,

Electric Ireland's dedicated Home Energy Services team are the department to put this query to, and they can go through it.

Their telephone number is 1850 372 333.

Kind regards,
Una

Thank you for that.

I got through to them but have to say im a little bit disappointed to find out that im being charged here for the repair and call out charge, the system is barely in 9 months and has acted up through no fault of ours.

Regards
08.06.2020 19:30 #4
Originally posted by the kelt
I have 2 nest thermostats, one each for upstairs and downstairs. Last night my burner was on heating upstairs. Turned down nest thermometer. 30 mins later I notice burner is going again and heating upstairs, heating is turned off upstairs and downstairs, what we heating isn’t turned on. All thermostats and apps say heating is off but the burner still keeps going and heating upstairs only.

I’ve tried everything, reset the thermostat upstairs, even through the app I’ve disabled the upstairs thermostat from heating but it’s made no difference, it keeps turning on the burner even when target temp is reached it still keeps turning on the burner but only affects upstairs.

I’ve had to go outside and manually turn the burner off.

Any ideas?

Im having similar problems and its a pain manually powering of the boiler. I'm also going to be charged for the call out. Did you manage to get your problem resolved?
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