The relevant department in Electric Ireland is Home Services, 1850 372 333, however we are not sure whether it is something they can assist with, or whether it will be necessary for you to contact Google. They can advise either way. Their telephone lines are open until 6pm.
Who should I contact about my nest thermostat being unable to connect to the heat link?
I have tried the reset instructions from google and still cannot connect. Device is about 10 months old.
Did you ever get sorted with this? I'm just having the same problem. I've tried everything but it seems the Heat Link is dead. I'm just not with Electric Ireland anymore and I don't seem to have a receipt so Google can't replace it under warranty without a receipt!