I switched from EI at the end of October and was subsequently charged a €50 early termination fee, this was then applied against my final bill and my account is now €11 in credit.
Can you return this to me as quickly as you took it?
I'd also like to know why I was charged this fee when I was already out of contract, a fact confirmed by your customer service department before I switched and after. Nor did I receive advance notice of the Direct Debit, which afaik is a requirement of the Direct Debit scheme.