uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Click here to find out more x

Liberty Insurance Representatives

66 hrs
Response Time
Response Rate

We're online:

Monday - Friday: 9am - 5pm

Unreasonable administration fee and misleading information

21.11.2019 12:37 #1
I hold 3 different policies with Liberty (home, motorbike, car) and I tried to change my address 20 days before the expiration of my car policy in order to renew it and I got charged an unreasonable administration fee of 30€. The worst thing is that the customer support agent who started to do this change on my account didn't let me know that in advance, because if she has tried to do this I would let my policy to expire in 18 days and then create a new one with my new address and no administrative fee.
I felt that I was trapped to do so, as the whole process was very misleading both from their website and phone call.

I am now searching to change all of my policies with them and go to a different more customer fair company if they won't take back this charge.

This is totally unacceptable. They are trying to trick their customer for 30€ where my annual premium are close to 2k for all of my policies.
21.11.2019 14:25 #2
Hi Vangelis, Can you PM me your policy details and I can look into this for you? Rachel
Reply to thread
Align left
Align right
Bullet list
Insert an image
Insert an emoticon
Insert a YouTube video
Remove Formatting
View source
Please Log In or Sign Up to join the discussion