Good Morning,
Last night we discovered that the upstairs heating in the house isn't working. No issue with the boiler as the heating downstairs is working fine, so I can only presume there's an issue with the Nest Thermostat that controls the upstairs temperature.
Thermostat is working as it should, but when you increase the temperate and it says it's heating, there is no call for heat to the boiler, and the boiler doesn't fire.
We've just logged a service call, and paid the call out fee, but if the issue is traced to either faulty hardware or an install issue, will we receive a refund of the call out charge?
System was only installed in April, so there shouldn't be any issues with it in less than 8 months.