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My father moved to Energis as a result of a visit by a door to door salesman and wamt

02.12.2019 21:51 #16
Registered User
Originally posted by tuxy
Is it not cheaper to switch company every 12 months?
Most seem to offer a cheaper introductory price that lasts 12 months. 

Tuxy,

This is probably a good strategy for most people, however, as he has the household package it appears that his bill has gone up 60 euro every 2 months.

Sadly he is not in a position to understand if I got the household allowance paid into his current account.
02.12.2019 21:53 #17
Registered User
IT might be a good marketing ploy for electric Ireland to remind elderly customers who are on the household packages who move to another provider also have to make allowances  for the transfer of their household package. 
03.12.2019 08:28 #18
Originally posted by dingding

Hi Aoife,

He was past the cooling-off period so I have applied to transfer to Electric Ireland.

When Electric Ireland confirm the account number, I will then go to dept. of social protection to get the allowance reinstated,

He will probably lose a couple of months of his electricity allowance and he will also probably have to pay an exit fee to Energia.

I have raised his treatment as a complaint with Energia and if not resolved I will take to the regulator.

Many thanks.

Hi dingding,

Thank you for getting back to us.

If there is anything else we can help you with, please don't hesitate to ask. 

Kind regards, 
Aoife
1 thank
15.12.2019 22:55 #19
Registered User
Hi Aoife / Una,

I applied on the Electric Ireland page to switch to electric ireland.  I have got the docummentation and account number.  

Because he has the same MRPN number will he automatically get the electric allowance added to the account, or will I have to apply to DSP.

If I have to apply to DSP do you know how I go about it.

Kind regards,
15.12.2019 23:13 #20
Originally posted by dingding
Hi Aoife / Una,

I applied on the Electric Ireland page to switch to electric ireland.  I have got the docummentation and account number.  

Because he has the same MRPN number will he automatically get the electric allowance added to the account, or will I have to apply to DSP.

If I have to apply to DSP do you know how I go about it.

Kind regards,

Hi Dingding,

I deal with all my mothers accounts for electricity etc. I change them every year for her to get the best deal. While you get the Household package directly off the Electricity Bill with Electric Ireland, when you move to any other company like Energia etc she gets €35 extra in her pension once a month (pretty sure it's €35) as her Household package. So same thing really. Not worth staying with Electric Ireland all the time. I never had to contact the social about it, it just automatically transfers every time i change company for her. 

Just thought it might be worth you knowing this.

All the best for your Dad.
1 thank
16.12.2019 08:31 #21
Hi dingding, 

Thank you for your post.

It should automatically be reapplied if he was previously getting the allowance with Electric Ireland. He should also still be getting the allowance directly from the Department while he was with the other supplier as long as the electricity account is in his name. It might be worth contacting the Department to check that everything is in order. You can find more information on the Department's website.

It's worth noting that a change of supplier can take up to 20 working days, so the Department would not yet have received notification that your father has switched back to Electric Ireland but they would be able to advise on the status of his Free Electricity Allowance since he left Electric Ireland. 

Please let us know if you have any further questions. 

Kind regards, 
Aoife
1 thank
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