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My father moved to Energis as a result of a visit by a door to door salesman and wamt

09.11.2019 21:24 #1
Registered User
Hi,

I just found out that my dad moved to Energia as a result of a cold call.  He would like to move back to electric ireland.

How would I organise this for him.
11.11.2019 09:56 #2
Verified representative
Hi dingding,

Thanks for getting in touch.

If it is still within the cooling-off period, your father just needs to contact the other provider to cancel the switch to them, and all will be as it was.

Let us know if you have further queries.

Kind regards,
Una
11.11.2019 17:53 #3
Registered User
Originally posted by Electric Ireland: Una
Hi dingding,

Thanks for getting in touch.

If it is still within the cooling-off period, your father just needs to contact the other provider to cancel the switch to them, and all will be as it was.

Let us know if you have further queries.

Kind regards,
Una

Hi Una,

How long is the cooling-off period generally?  He got a bill so it is probably too late.

Dingding
11.11.2019 17:57 #4
Verified representative
Hi Dingding,

It would be necessary for him to put this query to the other provider.

Kind regards,
Una
20.11.2019 18:13 #5
Why does he want to move back. Energia are way cheaper than Electric Ireland if he chooses direct debit & fixed monthly payments. What % discount was he offered by the cold caller.
20.11.2019 22:25 #6
Registered User
Originally posted by Gooser14
Why does he want to move back. Energia are way cheaper than Electric Ireland if he chooses direct debit & fixed monthly payments. What % discount was he offered by the cold caller.

He would have had a reduction in his ESB bill because he had the household package.  He lost this allowance and how has to apply for it separately from DSP to be paid into his current account.  Don't think there was a discount and he is paying more per unit than the Electric Ireland standard price on their website.  He also set up a direct debit so he must have given his bank details to a cold caller at the door.  The issue is that there are vulnerable people who are been approached by cold callers and it is not good enough.

In his mind he is paying a lot more for his electricity as his bill is gone up by the amount of the household allowance. All the sorting our of the household allowance etc.. is not worth the saving he is getting and I think in this case he could even be paying slightly more.
20.11.2019 23:08 #7
Originally posted by dingding
He would have had a reduction in his ESB bill because he had the household package. He lost this allowance and how has to apply for it separately from DSP to be paid into his current account. Don't think there was a discount and he is paying more per unit than the Electric Ireland standard price on their website. He also set up a direct debit so he must have given his bank details to a cold caller at the door. The issue is that there are vulnerable people who are been approached by cold callers and it is not good enough.


I understand your point re payment of household package allowance. I am currently with Energia on a 36% discount. My basic unit costs (ex VAT & discount) are 21.9c per day unit & 10.5c per night unit. After discount these costs are 14.02c & 6.72c respectively. If I was with Electric Ireland the best discount I would get is 5.5% plus a sign up payment of EUR 150. My last bill from Energia was EUR 256 but it would have been EUR 283 with Electric Ireland. These amounts are before applying the Household Allowance which is paid on the first Tuesday each month. I change supplier yearly unless my current supplier can offer a good discount. I pay a fixed monthly amount by direct debit so in the summer months my account will build up a credit which covers the higher winter bills.
1 thank
20.11.2019 23:25 #8
Originally posted by Gooser14
Originally posted by dingding
He would have had a reduction in his ESB bill because he had the household package. He lost this allowance and how has to apply for it separately from DSP to be paid into his current account. Don't think there was a discount and he is paying more per unit than the Electric Ireland standard price on their website. He also set up a direct debit so he must have given his bank details to a cold caller at the door. The issue is that there are vulnerable people who are been approached by cold callers and it is not good enough.


I understand your point re payment of household package allowance. I am currently with Energia on a 36% discount. My basic unit costs (ex VAT & discount) are 21.9c per day unit & 10.5c per night unit. After discount these costs are 14.02c & 6.72c respectively. If I was with Electric Ireland the best discount I would get is 5.5% plus a sign up payment of EUR 150.  My last bill from Energia was EUR 256 but it would have been EUR 283 with Electric Ireland. These amounts are before applying the Household Allowance which is paid on the first Tuesday each month. I change supplier yearly unless my current supplier can offer a good discount. I pay a fixed monthly amount by direct debit so in the summer months my account will build up a credit which covers the higher winter bills.

I have to say Energia ara not a nice company to deal with if you decide to leave them ☹️
1 thank
20.11.2019 23:43 #9
Originally posted by juanry
I have to say Energia ara not a nice company to deal with if you decide to leave them ☹ï¸



I had no problem leaving them last time I moved from them. My account was in credit & that was refunded to my bank account within days of requesting it.
01.12.2019 18:08 #10
Registered User
Originally posted by Electric Ireland: Una
Hi dingding,

Thanks for getting in touch.

If it is still within the cooling-off period, your father just needs to contact the other provider to cancel the switch to them, and all will be as it was.

Let us know if you have further queries.

Kind regards,
Una

Thanks Una, If I want to reconnect him with Electric Ireland, Can I just go to your website and switch.  
01.12.2019 18:25 #11
Originally posted by dingding
Thanks Una, If I want to reconnect him with Electric Ireland, Can I just go to your website and switch.



You should note that if he is outside the cooling off period and on a fixed term contract he will be subjected to a Eur 50 penalty for leaving early.
01.12.2019 18:37 #12
Registered User
Yes, I will raise this with energia separately as they should not be going door to door to vulnerable people getting them to change their electricity supplier, particularly when there are issues around the house hold package.

These door to door callers should be outlawed.  Had a lad call to me last week with an up to 1GB siro broadband which he told me was unlimited and also was faster than my current 500MV with VIrgin.  Also offered a lifetime price of €40 per month.  When vodafone contacted me it was a 125 Mb package which was totally unsuitabel and also had a 1 TB limit despite it been unlimited.

Anyway I cancelled during my cooling off period.

The downright lies they tell at the door is unbelievable.
1 thank
02.12.2019 08:30 #13
Originally posted by dingding
Originally posted by Electric Ireland: Una
Hi dingding,

Thanks for getting in touch.

If it is still within the cooling-off period, your father just needs to contact the other provider to cancel the switch to them, and all will be as it was.

Let us know if you have further queries.

Kind regards,
Una

Thanks Una, If I want to reconnect him with Electric Ireland, Can I just go to your website and switch.  

Hi dingding, 

You mentioned that he is still in the cooling off period with the other supplier. If so, asking for cancellation with the other provider will automatically reopen his account with Electric Ireland. He won't need to do anything in that case. 

However, if the account is simply closed with the other provider, he will need to register as a customer here.

In either case, he may be subject to an exit fee by the other provider.

Please let us know if you have any other questions.

Kind regards, 
Aoife
02.12.2019 08:33 #14
Registered User
Is it not cheaper to switch company every 12 months?
Most seem to offer a cheaper introductory price that lasts 12 months. 
02.12.2019 21:49 #15
Registered User
Originally posted by Electric Ireland: Aoife
Originally posted by dingding
Originally posted by Electric Ireland: Una
Hi dingding,

Thanks for getting in touch.

If it is still within the cooling-off period, your father just needs to contact the other provider to cancel the switch to them, and all will be as it was.

Let us know if you have further queries.

Kind regards,
Una

Thanks Una, If I want to reconnect him with Electric Ireland, Can I just go to your website and switch.  

Hi dingding, 

You mentioned that he is still in the cooling off period with the other supplier. If so, asking for cancellation with the other provider will automatically reopen his account with Electric Ireland. He won't need to do anything in that case. 

However, if the account is simply closed with the other provider, he will need to register as a customer here.

In either case, he may be subject to an exit fee by the other provider.

Please let us know if you have any other questions.

Kind regards, 
Aoife

Hi Aoife,

He was past the cooling-off period so I have applied to transfer to Electric Ireland.

When Electric Ireland confirm the account number, I will then go to dept. of social protection to get the allowance reinstated,

He will probably lose a couple of months of his electricity allowance and he will also probably have to pay an exit fee to Energia.

I have raised his treatment as a complaint with Energia and if not resolved I will take to the regulator.

Many thanks.
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