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Top-Up - Can't get to activate €15 plan after topping up €10 and then €5 by mistake

16.10.2019 15:57 #1
Registered User
Hi, Can't get to activate €15 plan after topping up €10 and then €5 by mistake

I've topped up 10, then 5 to activate the €15 plan. Can't get it to activate. I'd appreciate any help.

TIA
17.10.2019 23:41 #2
Registered User
Originally posted by chonix
Hi, Can't get to activate €15 plan after topping up €10 and then €5 by mistake

I've topped up 10, then 5 to activate the €15 plan. Can't get it to activate. I'd appreciate any help.

TIA
You won’t be able to activate the 15 euro plan that way, it has to 15 in one go.
1 thank
22.10.2019 09:27 #3
Hi chonix,

Thanks for getting in touch! I'm sorry to hear about this. Please send us a PM here with your details and we'll check this for you.


Just to let you know, if you need an instant reply, you can also contact us through the service "Chat Now" from our website, where you can speak live with an agent.


Many Thanks,
Caitlin
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