Hope you can help me out here, I just recently bought a SIM card with a 15 Euro top-up but the 15 Euro hasn't kicked in. When I call 1740 to check my balance it says my balance is zero but my bonus balance is 5 Euro.
Thanks for getting in touch! All of our new prepay SIM cards are set to our Simply Prepay plan. When the account is topped up by €15.00 you'll receive unlimited calls to any network or landline within the ROI, 15GB of 4G data, unlimited Tesco to Tesco texts and you'll keep €5.00 bonus balance. All of these allowances will expire after 28 days if there not used, including the bonus balance.
If you've any other queries, please feel free to send us a PM here.
Hi Caitlin - thanks for your reply, I've sent you guys a PM. I'm looking to be on a plan where if I top-up by 15 Euro this would remain until completely used i.e. if I use it up in a week or 2 months. Thanks.
Thanks - yeah Antun got back to me, I understood that the 15 Euro could be used as I wish i.e. not to top up by 15 Euro every month. Antun also said this is the only prepay plan you guys have at the moment, it's not what I was looking for.