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Tesco Mobile Representatives

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New SIM & Balance is Zero

25.09.2019 07:35 #1
Registered User
Hi guys, 

Hope you can help me out here, I just recently bought a SIM card with a 15 Euro top-up but the 15 Euro hasn't kicked in. When I call 1740 to check my balance it says my balance is zero but my bonus balance is 5 Euro.

25.09.2019 15:08 #2
Hi DeadSkin,

Thanks for getting in touch! All of our new prepay SIM cards are set to our Simply Prepay plan. When the account is topped up by €15.00 you'll receive unlimited calls to any network or landline within the ROI, 15GB of 4G data, unlimited Tesco to Tesco texts and you'll keep €5.00 bonus balance. All of these allowances will expire after 28 days if there not used, including the bonus balance.

If you've any other queries, please feel free to send us a PM here.

I hope this helps!

Many Thanks,
1 thank
26.09.2019 07:54 #3
Registered User
Hi Caitlin - thanks for your reply, I've sent you guys a PM. I'm looking to be on a plan where if I top-up by 15 Euro this would remain until completely used i.e. if I use it up in a week or 2 months. Thanks.
26.09.2019 16:22 #4
Hello DeadSkin,

We have responded to your private message. Please check your inbox.

Kind regards,
27.09.2019 09:12 #5
Registered User
Hi Romualdas,

Thanks - yeah Antun got back to me, I understood that the 15 Euro could be used as I wish i.e. not to top up by 15 Euro every month. Antun also said this is the only prepay plan you guys have at the moment, it's not what I was looking for.

27.09.2019 12:05 #6
Hi DeadSkin,

Thanks for getting back to us! I do apologise that the plan doesn't suit you.

If you need any help in the future, please feel free to get in touch!

Many Thanks,
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