Thanks for getting in touch! We're sorry to hear about this. Please send us a DM here with your details and we'd be more than happy to check this for you.
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No need for a DM in this case as its not a private matter.
The issue is with the app and its functionality which one would hope isn't a matter exclusive to particular accounts/customers.
Again the query is as follows - When i go to TopUp using the latest version of the TescoMoblie App I am now prompted each time to type in the number I want to top up and also input my card details despite my account being logged into the app.
Why is this necessary EVERY time i want to topup and why was the apps functionality backdated?
This was never the case before
Last edited by ryan91:
11.09.2019 at 16:17. Reason: Misspelled Private
Thank you for addressing your concerns in relation to the mobile app.
We recently updated mobile app to fix topping up issues some of our customers were experiencing. We are sorry to hear you are disappointed with the new process of topping up through the app. We will pass your feedback to our app developers.