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Irish Water Representatives

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Irish Water Connection Delays - Urgent

10.07.2019 22:36 #1
Registered User
Hi,

We have a house self build ready to take on water and sewerage connection.
When we call irish water we 
- never get a commitment to a date for delivery
- get told the subcontractor doing the work does not communicate delivery dates to irish water 
- get told we will be called back but we never are. Every excuse is used including the manager we try to escalate to is in a meeting. it is obvious that this is a coping mechanism by support centre staff.
- we have made numerous calls over many weeks to no avail
- we are now in a position where we have a mortgage  in place for this new build but we cannot move into it. The delay is causing a lot of stress and anxiety to my family with kids starting 2 new schools in the locality and we are currently living 30km away.

I would be grateful for urgent attention to this. Happy to DM details.

Regards,
DP
11.07.2019 10:53 #2
Verified representative
Hi DP,

Thanks for getting in touch and sorry to hear that this is occurring.

Please PM us with the following information and a member of our team will certainly follow up:

- Your full name;
- Your address;
- Contact number; and
- Your new connection reference number.

Kind regards,
Niamh
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