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Irish Water Representatives

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Connection Delays

10.07.2019 09:46 #1
Hi There,

We purchased a new property in Knightsgate Crescent, Rush earlier this year and have not been able to move in due to delays with Irish Water.

Every week we are being told by developers that engineers are due on site only to be told at the end of the week they did not show up. This is literally the last thing on the list we need sorted before we can move in.

Our lease was up on our accommodation last month as we were told the house would be ready in April and then May and now they've said they have no indication of when it will be complete as IW are not communicating with them. Our 6 month old has had to stay with grandparents down the country while we try find short term accommodation which is not proving easy and we're under a huge amount of stress which sadly has taken all the excitement out of becoming homeowners.

Can you please help me understand why there are delays, why engineers confirm they are coming on site and then simply don't show up and provide some idea of when we can expect completion to take place?

Thanks!
10.07.2019 10:00 #2
Hi Shadoy,

Thanks for getting in touch.

We're very sorry to hear this and we will certainly look into this matter for you. Would you mind sending a PM with the following details:

- Name;
- Address;
- Contact number; and
- New connection reference number.

Thanks in advance,
Allanah
22.10.2019 12:36 #3
Originally posted by Shadoy
Hi There,

We purchased a new property in Knightsgate Crescent, Rush earlier this year and have not been able to move in due to delays with Irish Water.

Every week we are being told by developers that engineers are due on site only to be told at the end of the week they did not show up. This is literally the last thing on the list we need sorted before we can move in.

Our lease was up on our accommodation last month as we were told the house would be ready in April and then May and now they've said they have no indication of when it will be complete as IW are not communicating with them. Our 6 month old has had to stay with grandparents down the country while we try find short term accommodation which is not proving easy and we're under a huge amount of stress which sadly has taken all the excitement out of becoming homeowners.

Can you please help me understand why there are delays, why engineers confirm they are coming on site and then simply don't show up and provide some idea of when we can expect completion to take place?

Thanks!

Hi,

Did this take long to get resolved. We seem to be facing a similar issue now.
22.10.2019 12:53 #4
Hi,

Thanks for your query.

Originally posted by Mooneyg3

Hi,

Did this take long to get resolved. We seem to be facing a similar issue now.


If you would like us to look into your new connection application, would you mind sending us a PM with the following details:

- Your full name;
- Your full address;
- Your contact number; and
- Your new connection reference number?

Thanks,
Leona
22.10.2019 14:15 #5
Originally posted by Irish Water: Leona
Hi,

Thanks for your query.



If you would like us to look into your new connection application, would you mind sending us a PM with the following details:

- Your full name;
- Your full address;
- Your contact number; and
- Your new connection reference number?

Thanks,
Leona


Hi Leona,

I don't have a connection reference number. Is it possible to look up by address?

Thanks,
Graeme
22.10.2019 14:33 #6
Hi Graeme,

Originally posted by Mooneyg3


Hi Leona,

I don't have a connection reference number. Is it possible to look up by address?

Thanks,
Graeme


If your name is on the application, we can check this for you with the other details mentioned above.

If the developers made the application and your name is not on it, we wouldn't be able to discuss the application due to data protection reasons. In this case, we would recommend that you contact the developer directly.

Thanks,
Allanah
23.10.2019 19:57 #7
Originally posted by Mooneyg3
Hi,

Did this take long to get resolved. We seem to be facing a similar issue now.


It was about 5 weeks later before water was completed for us. Would recommend reaching out to Brian Dennehy (local councillor) as he was able to get a progress update for us which was much more accurate than what we were being told.
11.12.2019 16:28 #8
Hi there, we are in the same position, our house was snagged last monday and we thought this would mean we could move in within the next month but now because of the delay with connecting the water, we have no idea when we're going to get the keys. We have given up our apartment and have no where to live in January. Please can you help or tell us what we can do? It's an extremely stressful situation.
11.12.2019 16:32 #9
Hi L8891,

Originally posted by L8891
Hi there, we are in the same position, our house was snagged last monday and we thought this would mean we could move in within the next month but now because of the delay with connecting the water, we have no idea when we're going to get the keys. We have given up our apartment and have no where to live in January. Please can you help or tell us what we can do? It's an extremely stressful situation.

Thank you for your message and we're sorry to hear this.

We will certainly look into this matter for you. Would you mind sending us a PM with the following details?

- Your name;
- The full address of the property in question;
- Your contact number; and
- Your new connection reference number if possible

Thanks in advance,
Louise
28.01.2020 18:27 #10
Same thing here, house completion delayed due to Irish Water. I will snag Friday but the builder can't provide a closing date.

And I have to leave my apt at the end of February. 
28.01.2020 19:20 #11
Verified representative
Hi Fra3,
Originally posted by Fra3
Same thing here, house completion delayed due to Irish Water. I will snag Friday but the builder can't provide a closing date.

And I have to leave my apt at the end of February. 

Sorry to hear that you are experiencing this.

If your name is on this application, we can check the progress of this for you.

If this is the case, please provide the following details via PM and a member of our team will help.

- Your full name;
- Your full address;
- Your contact number; and
- Your new connection reference number.

If the developer made the application and your name is not on it, we would recommend that you contact the developer to request an update concerning this application.

Kind regards,
Niamh
01.02.2020 12:31 #12
Of course they offer help but they do nothing to speed up things saying that I have to contact the builder. Irish Water is just a joke!

Originally posted by Irish Water: Niamh
Hi Fra3,

Sorry to hear that you are experiencing this.

If your name is on this application, we can check the progress of this for you.

If this is the case, please provide the following details via PM and a member of our team will help.

- Your full name;
- Your full address;
- Your contact number; and
- Your new connection reference number.

If the developer made the application and your name is not on it, we would recommend that you contact the developer to request an update concerning this application.

Kind regards,
Niamh
10.02.2020 15:19 #13
And still nothing after a month. The builder was expecting uodates within 10 days but these never arrived. It's getting ridicolous, Irish Water is a nightmare... I will keep saying that everywhere, do they really expect people to pay for such horrible service? 
10.02.2020 16:31 #14
Verified representative
Hi Fra3,
Originally posted by Fra3
And still nothing after a month. The builder was expecting uodates within 10 days but these never arrived. It's getting ridicolous, Irish Water is a nightmare... I will keep saying that everywhere, do they really expect people to pay for such horrible service? 

Sorry to hear that you are experiencing this and apologies for any inconvenience caused.

If you are named on this application, please PM us with your details and we will be happy to follow up on this matter for you.

Otherwise, we would recommend that you contact the developer in question and request that they get in touch with our New Connections Department in relation to the application.

We understand from your message that the builder was expecting an update which they have not received. As such, we would recommend that they get in touch with Irish Water to query the status of this and they then will be able to relay any new information received directly to you.

So sorry that this is causing disruptions for you; however, we hope this is resolved soon.

Kind regards,
Niamh
05.03.2020 12:56 #15
Originally posted by Irish Water: Niamh
Hi Fra3,
Originally posted by Fra3
And still nothing after a month. The builder was expecting uodates within 10 days but these never arrived. It's getting ridicolous, Irish Water is a nightmare... I will keep saying that everywhere, do they really expect people to pay for such horrible service? 

Sorry to hear that you are experiencing this and apologies for any inconvenience caused.

If you are named on this application, please PM us with your details and we will be happy to follow up on this matter for you.

Otherwise, we would recommend that you contact the developer in question and request that they get in touch with our New Connections Department in relation to the application.

We understand from your message that the builder was expecting an update which they have not received. As such, we would recommend that they get in touch with Irish Water to query the status of this and they then will be able to relay any new information received directly to you.

So sorry that this is causing disruptions for you; however, we hope this is resolved soon.

Kind regards,
Niamh

Yet no resolution and it's months now. Houses ready for weeks but still no water as Irish Water does not want to sign off for connection.
It seems like they go onsite and find anything not to sign off - after months they finally signed off the physical work and now they're checking paper work: it will take them another few weeks to say it's all good. They could have checked paper work meanwhile the physical work was being checked to speed up the process but nope, they waited till the end.
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