We are delighted to announce the set up of our new Vulnerable Customer Unit (VCU). Our dedicated team will be available to give extra support to customers facing challenging circumstances, including age-related or cognitive impairment, financial abuse, illness, and addiction, or life events such as separation and divorce.
The unit is aimed at improving the financial well-being and support of our vulnerable customers and providing guidance to our branch and digital staff enabling our customers and colleagues to thrive.
. My dad has an account with BOI letterkenny for many years. He lives in the North of Ireland. Just recently and more by accident it has come to attention that a member of the family has now added name to account as joint account holder with dad having had mums name removed. Dad has alzeimers and has absolutely no recollection he even has this account never mind changing status on account. These changes have been made fairly recently and we are at our wits end. It's too late for lasting power of attorney, we must apply to courts which can take up to 12 months. Also, all dads other bank accounts have been handed over to their Legal Department as this member of family has tried to access them unlawfully in dads earlier stages of alzeimers having removed a 3rd party mandate form from bank premises and getting elderly alzeimers parents to sign - both diagnosed. Can you suggest what avenue to take. We do not want any access to this account nor any financial details. We want to know when this change was made as the family member is adamant it was many years ago. Dad has no correspondence either for account, it may now be redirected.