Originally posted by
Bank of Ireland: Richard FHi Wanie,
Thanks for getting in touch with us today.
We're sorry to hear this. Can we ask what appears on your screen once you enter your details and go on to the next screen?
Thanks,
Richard
Hello Richard!
Thank you for your prompt reply! I am so glad you are there.
Unfortunately (although I have made screenshot) as a new member to this forum I don't seem to be allowed to attach anything....
*Your reply cannot be submitted if it contains images or URLs in an effort to combat spam*
not even a URL:-( (emoji not allowed either)
So let try to describe this to you...
THIS IS THE PAGE GIVEN ... WITH 3 LOGIN OPTIONS.... and none of the three leads me to PSK
Have you set up a security device yet?
To comply with payment regulations, you now require an extra form of identification when using your online banking. The easiest way to do this is to set up your smartphone or tablet as a security device. From now on, you'll use it to confirm your identity every time you bank online.
Login or more information (choose)
Like a popup window with these choices
To set up a security device, you'll need:
Online banking has changed
Why are we making these changes?
Regulations have been introduced that affect all payment service providers. These laws will help fight fraud and make you even more secure online.
How will this affect you?
To help confirm your identity, we've added two-factor authentication to our security process. To complete it, you must first set up a security device - we recommend your smartphone or tablet.
We now use Strong Customer Authentication ( S C A)(SCA)
How will it work?
As well as entering your 3 6 5365 PIN, you must also accept a notification we send to your security device before you can complete certain banking activities. This is designed to help keep your financial information safe.
Need help?
Please see our
for help with any queries you may have.
Let me know if I made myself clear to you here.
Thanks Richard!
Wanie