If you have the receipt for the the payment, please send Electric Ireland the receipt to Electric Ireland, PO Box 841, South City Delivery Office, Togher, Cork or email a screenshot of the receipt to firstname.lastname@example.org. If not we recommend ringing our colleagues in the dedicated Pay As You Go team on 1850 372 372.
Before you do this, we recommend purchasing a new gas card. You will need to take it home to activate it in your meter before putting any money on it. If this works, then the error is likely the original card.
If the display on the meter says "Call Help" when you try topping up, this would indicate a possible meter issue. You would need to ring Gas Networks Ireland on 1850 200 694 if this is the case.
Please let us know if you have any other questions.