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Electric Ireland Representatives

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Response Time
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We're online:

Monday - Friday: 8am - 6pm
(excluding public holidays)

Nest Offer and Compatibility

02.05.2019 19:17 #1
Hi, I'm a new customer and I've just signed up for your offer that includes Nest installation. I'm just not 100% sure if my old Firebird boiler is compatible with Nest. If it turns out that it's not, am I still liable for the 12 month contract? Or can I even just move into a cheaper plan?

Thanks!
03.05.2019 08:53 #2
Hi Ukelele!,

Thank you for choosing Electric Ireland. 

Our colleagues will ring to arrange an appointment for the Nest if they haven't done so already. We recommend mentioning this to them. 

If it turns out that the Nest is incompatible with the set-up, our colleagues in the Sales department on 1850 305 090 can review the account and see if they can offer you anything else instead of the Nest.

Alternatively, you will have an option to leave the contract if the Nest is not compatible as this is part of the terms and conditions of the offer. 

If you have any other questions, please don't hesitate to ask.

Thanks, 
Aoife
03.05.2019 20:15 #3
Originally posted by Electric Ireland: Aoife
Hi Ukelele!,

Thank you for choosing Electric Ireland. 

Our colleagues will ring to arrange an appointment for the Nest if they haven't done so already. We recommend mentioning this to them. 

If it turns out that the Nest is incompatible with the set-up, our colleagues in the Sales department on 1850 305 090 can review the account and see if they can offer you anything else instead of the Nest.

Alternatively, you will have an option to leave the contract if the Nest is not compatible as this is part of the terms and conditions of the offer. 

If you have any other questions, please don't hesitate to ask.

Thanks, 
Aoife


They rang me about 2 days ago and I've been scheduled in for the end of May. I never even thought of mentioning to them that it may not be compatible. Is there a number i can ring or someone i can email to ask about compatibility? An email might be better cos i could attach an image of the current thermostat and they might know from that! Cos i haven't a clue to be honest
07.05.2019 08:50 #4
Hi Ukelele!,


Thank you for getting back to us. 


Our colleagues in the Home Services department are available on 1850 372 333 from 9am to 6pm, Monday to Friday, excluding public holidays. Their email address is homeservices@electricireland.ie. 


In any case, the installer will have to check the suitability of your set-up on the day of the appointment.



If there is anything else we can help you with, please don't hesitate to ask.


Thanks, 
Aoife 
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