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Cancel order within cooling off period

14.03.2019 13:09 #1
Registered User
Hi

Signed up to broadband and TV on the 9th

There is a 10 day cooling off period.

I want to cancel the order within this period.

I have called 4 days in a row and been on hold an hour each time.

The number phone number provided on the contract under the heading "cooling off period" is not in use.

Can someone please help me to cancel this order.

I need to ensure my line is not taken over by eir ASAP.

Please and thanks.
14.03.2019 13:13 #2
Registered User
Pm sent to Linzi confirming account details just now
14.03.2019 13:20 #3
Originally posted by JustLen
Pm sent to Linzi confirming account details just now

Hi JustLen

Unfortunately as stated in previous posts we can't do cancellations through Social Media.  I do apologise for the inconvenience this may cause.  Please call 1800 504 110 to call the cancellations department directly.  I recommend calling early in the morning or alternatively write a letter to the cancellations department.  Click here to view the switching address which is also for cancellations. 

Kind regards

Linzi
14.03.2019 13:30 #4
Registered User
Linzi

I have spent 4 hours on hold all together.

I'm looking to invoke my statutory right to cancel within cooling off period.

If I write a letter it likely won't reach in time.

You have provided details in the contract to cancel - the details are incorrect.

I'm not looking to cancel an existing account I wish to cancel an order.
14.03.2019 13:32 #5
Registered User
By the way the installation won't be carried out as promised which is the reason for invoking cooling off rights.
14.03.2019 14:15 #6
Registered User
I finally got through.

Can an eir rep kindly confirm the cancellation?
1 thank
14.03.2019 14:19 #7
Originally posted by JustLen
I finally got through.

Can an eir rep kindly confirm the cancellation?

Yes JustLen

It has been done.

Regards

Linzi
20.03.2019 15:06 #8
Registered User
Originally posted by eir: Linzi
Yes JustLen

It has been done.

Regards

Linzi


I'm now getting calls to arrange installation.

I have advised installations that the order was cancelled.

Can someone confirm the following;

a) My line will not be taken over by eir
b) I will not be charged

Thanks
20.03.2019 15:25 #9
Originally posted by JustLen
Originally posted by eir: Linzi
Yes JustLen

It has been done.

Regards

Linzi


I'm now getting calls to arrange installation.

I have advised installations that the order was cancelled.

Can someone confirm the following;

a) My line will not be taken over by eir
b) I will not be charged

Thanks

Hi JustLen, 

As my colleague Linzi advised above your order has been cancelled. 

Thanks, 
Grainne
20.03.2019 16:43 #10
Registered User
Originally posted by eir: Grainne
Hi JustLen, 

As my colleague Linzi advised above your order has been cancelled. 

Thanks, 
Grainne


Grainne - Can you confirm the above?
20.03.2019 16:46 #11
Originally posted by JustLen
Originally posted by eir: Grainne
Hi JustLen, 

As my colleague Linzi advised above your order has been cancelled. 

Thanks, 
Grainne


Grainne - Can you confirm the above?

Hi JustLen, 

If you could PM the account details you sent to Linzi I will check this for you. 

Thanks, 
Grainne
20.03.2019 16:57 #12
Registered User
PM sent.

You might please confirm the above two points in due course.

Thanks
21.03.2019 09:58 #13
Originally posted by JustLen
PM sent.

You might please confirm the above two points in due course.

Thanks

Hi JustLen, 

I have responded to your PM. 

I will update you as soon as I get confirmation. 

Thanks, 
Grainne
23.03.2019 13:52 #14
Registered User
Appreciate if some one could come back to me Monday.

I don't want to be charged while not in contract like other posters here have been.

Time is of the essence.

Thanks
23.03.2019 19:10 #15
Registered User
I'd you are connected with one supplier and reverting to that supplier, make sure you get your uan and crn from eir by email before your account is closed and churned.

If you have never been connected, then disregard.
1 thank
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