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KBC App crashing

11.03.2019 18:44 #1
Hi,
Android user here. Today I notice that my KBC banking app crashes just after I enter the login ID. I restarted the phone, but it still constantly crashes after restart. I have the latest version of the app installed.
Thanks
11.03.2019 21:15 #2
Originally posted by RebelButtMunch
Hi,
Android user here. Today I notice that my KBC banking app crashes just after I enter the login ID. I restarted the phone, but it still constantly crashes after restart. I have the latest version of the app installed.
Thanks


Same here. Unable to view transaction history for accounts. Pretty poor.
11.03.2019 21:24 #3
Registered User
I'm android and its working for me ok....
1 thank
11.03.2019 21:36 #4
I'm on Android 8.0.0 fwiw
11.03.2019 21:37 #5
Registered User
Originally posted by padraig.od
Same here. Unable to view transaction history for accounts. Pretty poor.


Same for me..
11.03.2019 21:42 #6
Funnily enough I have another phone and it's working on that one.
11.03.2019 22:01 #7
Registered User
I'm 8.0.0 too
12.03.2019 08:17 #8
Originally posted by 368100
I'm 8.0.0 too


8.1.0 here
12.03.2019 08:31 #9
Verified representative
Hi guys,

Thank you for your posts. We are not aware of any issues for android users on our end with the app. If you would like to PM me your contact number I can have one of our customer service agents call you to investigate or alternatively you can call us anytime on 1800 93 92 44.

Thanks,
Jason
12.03.2019 09:20 #10
On Nougat. 
Transfers and Details buttons not working, have tap and swipe them crazy for a good few seconds to bring the history up. After the cache delele it's the same.

So something must be on your side. Previous update worked straight out of box. Not everyone on the latest android. Thank you!
1 thank
12.03.2019 09:30 #11
Originally posted by padyjoe
On Nougat. 
Transfers and Details buttons not working, have tap and swipe them crazy for a good few seconds to bring the history up. After the cache delele it's the same.

So something must be on your side. Previous update worked straight out of box. Not everyone on the latest android. Thank you!

Having the same problem. i have to switch apps via multitasking and then go back into the KBC app and press the button a few times for it to work. Been like this for a few days now. 
2 thanks
12.03.2019 10:40 #12
Originally posted by AskKBC: Dean
Hi guys,

Thank you for your posts. We are not aware of any issues for android users on our end with the app. If you would like to PM me your contact number I can have one of our customer service agents call you to investigate or alternatively you can call us anytime on 1800 93 92 44.

Thanks,
Jason

Cheers Dean. PM sent
12.03.2019 12:11 #13
Having the same problem on Android 9, will contact the team.
12.03.2019 22:52 #14
Gone to the stage of reinstalling. Can't login, stuck at activation, we're unable to verify your device, restricted wi-fi, bla-bla-bla. The previous app was working at least. You fixed it! :-(((
13.03.2019 09:20 #15
Registered User
My app is saying "dns timeout" after I enter my 6 digit pin.
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