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likewise, I joined 1st march 2018 via Bonkers.ie, have the email to say switch in progress, and I can see from my 1st bill the period is from 6th March 2018, so on the 27th Feb looked to start the switching process as was told by EI that a switch would take 10-14 days (when I rang in Feb to see what new rates were), but see an early exit fee was applied to my account on the 5th March, so if this is the case then if my first bill said it started on 6th March, when am I out of contract 5th March or 6th March ?
this is very efficient to complete the switch, is it because you knew the 12mts were nearing an end, I would have thought that process to get meter reading confirmed, and all the paperwork in place would have taken longer than a week.
Can you please PM me to investigate and see if the exit fee should have been applied.