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Incorrectly charged early exit fee

07.03.2019 06:36 #1
Registered User
I was an Electric Ireland customer for 12 months. My first bill with Electric Ireland indicated that the billing period began on 21 Feb 2018, indicating that I would be out of contract on 22 Feb 2019.

Per the terms and conditions: "If you cease to take electricity from Electric Ireland within 12 months of signing up, we will apply a €50 (incl. VAT) exit fee to your electricity account."

On 25 Feb 2019, I switched to another provider. Now Electric Ireland are attempting to charge an early exit fee.

How can this be when I am outside the 12 month period?
07.03.2019 08:41 #2
Hi Pininfarina, 

We are very sorry to read this.

Please send us a private message for us to look into this for you.

For account security, we need you to please confirm the following details for us:

- Your full name
- Your account number
- The first line of your address
- Your contact number
- Confirmation you are the account holder (Yes/No)

We can then look into your query for you.

Thanks, 
Aoife
07.03.2019 09:51 #3
Originally posted by Electric Ireland: Aoife
Hi Pininfarina, 

We are very sorry to read this.

Please send us a private message for us to look into this for you.

For account security, we need you to please confirm the following details for us:

- Your full name
- Your account number
- The first line of your address
- Your contact number
- Confirmation you are the account holder (Yes/No)

We can then look into your query for you.

Thanks, 
Aoife

likewise, I joined 1st march 2018 via Bonkers.ie, have the email to say switch in progress, and I can see from my 1st bill the period is from 6th March 2018, so on the 27th Feb looked to start the switching process as was told by EI that a switch would take 10-14 days (when I rang in Feb to see what new rates were), but see an early exit fee was applied to my account on the 5th March, so if this is the case then if my first bill said it started on 6th March, when am I out of contract 5th March or 6th March ?

this is very efficient to complete the switch, is it because you knew the 12mts were nearing an end, I would have thought that process to get meter reading confirmed, and all the paperwork in place would have taken longer than a week. 

Can you please PM me to investigate and see if the exit fee should have been applied.
07.03.2019 11:31 #4
Hi cloughy,

We have replied to your PM.

Best regards,
Una
07.03.2019 14:04 #5
Originally posted by Electric Ireland: Una
Hi cloughy,

We have replied to your PM.

Best regards,
Una

Have replied Una.
1 thank
07.03.2019 16:10 #6
Registered User
Originally posted by Electric Ireland: Aoife
Hi Pininfarina, 

We are very sorry to read this.

Please send us a private message for us to look into this for you.

For account security, we need you to please confirm the following details for us:

- Your full name
- Your account number
- The first line of your address
- Your contact number
- Confirmation you are the account holder (Yes/No)

We can then look into your query for you.

Thanks, 
Aoife

PM sent.

Thanks.
1 thank
07.03.2019 16:26 #7
thanks Una for the speedy resolution of the above, 
1 thank
07.03.2019 17:33 #8
You are very welcome, cloughy - we're happy to assist. :)

Best regards,
Una
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