I switched over to Sky Ultra broadband in January, and have been using the service. And today Vodafone rings me and looks like they are still charging me and two months of payment is due. I was specifically told by Sky reps that the switch over process will take care of everything?
Thanks, Perhaps I should have been clearer in my question - Vodafone contacting me and asking for payment is because the subscription with them is still active (according to them) and they don't even know that I have switched to Sky (again, according to them).
So for me to go back to Vodafone, I am looking for some sort of advice / documentation / reference / anything from Sky regarding this. Or perhaps Sky should deal with Vodafone directly?
I don't have another phone line - I was switching from Vodafone SIRO to Sky Ultra in January.
Thanks Louise for the call explaining everything, providing reference number and for fixing my email address on Sky's records - that explains the missing emails. I will get in touch with Vodafone and find out what's up there and will update here as well.
I spoke to Vodafone and explained the situation, they took the details (including the switch over reference number) to their 'escalations team', and they came back today to say that they are absolutely certain that Sky has not switched over the CRN - and suggests that perhaps Sky started a new line / CRN for this connection.
Vodafone also said the payment is due today, and before I had a chance to get off work and speak to Sky, broadband is no longer working. POS light in ONT is gone.
After trying to usual - modem reboot, trying LAN/Wireless, multiple phones and tablets etc in vein, I finally rang Sky technical support and they got me to restart the ONT as well as reset the modem as well just to exhaust any possible issues. No internet.
Sounds like Vodafone pulled the plug on me?! Sky technical person asked me to dial a UK number (0044 330 xxxxxxx) to get their fiber team to "port flex", but they are closed till 8:30 tomorrow. Also I am not sure why isn't there an Ireland number for this?
As with everything, it couldn't have happened at a worse possible time as I need to work from home tomorrow, and VPN over mobile data is completely useless here!