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Electric Ireland Representatives

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Nest

20.09.2019 08:22 #31
Hi, I have further questions re my Nest installation - can you please provide me with an email address for the Home Services team so I can send my queries on before I call them.  Thanks in advance,
Maire Bhig
20.09.2019 09:50 #32
Verified representative
Hi Maire Bhig,

Thanks for getting in touch.

You will find all contact details for them under Home Energy Services towards the end of this page on the Electric Ireland website.

We must advise that the emails and phone calls may be taken by different teams, so if you were to telephone, the agent may not have access to the emails. If you send an email, you will be replied to by email also. If you maybe allow for this, and then telephone afterwards should you have follow-up questions.

Kind regards,
Una
02.01.2020 23:23 #33
Hi guys,

I am interested in the Nest but have some questions about suitability as the house is pretty old.

Currently I have a gas system boiler and a hot water tank. The Bolier heats hot water and the radiators. The timer is the traditional push clock one. There is no thermostat.

There is a manual valve (hand turned) that turns on the radiators (all of them at once).

So without doing anything to the plumbing is it worth having a nest? I can see the obvious benefit in winter time of a thermostat controlled temperature reducing total gas burnt but as the Bolier also has to do the hot water how can I mange that?

For example I don’t want heating in the morning but I need a full hot water tank? Or I need a full hot water tank but the house is already warm enough by the measure at the thermostat.

Can I set a manual on/off schedule and revert to thermostat controls at other times?

Thanks.
03.01.2020 08:16 #34
Originally posted by spamshine
Hi guys,

I am interested in the Nest but have some questions about suitability as the house is pretty old.

Currently I have a gas system boiler and a hot water tank. The Bolier heats hot water and the radiators. The timer is the traditional push clock one. There is no thermostat.

There is a manual valve (hand turned) that turns on the radiators (all of them at once).

So without doing anything to the plumbing is it worth having a nest? I can see the obvious benefit in winter time of a thermostat controlled temperature reducing total gas burnt but as the Bolier also has to do the hot water how can I mange that?

For example I don’t want heating in the morning but I need a full hot water tank? Or I need a full hot water tank but the house is already warm enough by the measure at the thermostat.

Can I set a manual on/off schedule and revert to thermostat controls at other times?

Thanks.


It's basically just a switch so you will be fitting a thermostat (switch) and have full control over the system.

Well worth it imo.
03.01.2020 08:36 #35
Hi spamshine, 

Thank you for your interest in Nest. 

We recommend calling the Home Energy Services department directly on 1850 372 333 (9am - 6pm Mon - Fri) or via email on homeservices@electricireland.ie to discuss this further.

In the meantime, you can find more information here.

Please let us know if you have any other questions. 

Kind regards, 
Aoife
22.01.2020 08:41 #36
Hi, another nest query....I live in a duplex with a 3 zone controller (2 x heating, 1 x water) with two thermostats, one upstairs and one downstairs.

I note that the Nest will only control two zones and that it is possible to purchase an additional Nest for the third zone.

However, if I don't want to spend €270 on a second Nest, what are my options for controlling the third zone? I'm not sure if that will be upstairs heat or water, I presume I can decide which two are controlled by the first Nest.

Any help appreciated!
22.01.2020 09:07 #37
Hi marko99,

Thank you for your interest in Nest. 

We recommend contacting the Home Services department directly on 1850 372 333 as they will be in a better position to provide you with advice. They are available from 9am to 6pm. Alternatively, you can contact them through the Live Chat service. 

Please let us know if you have more questions.

Kind regards, 
Aoife
1 thank
22.01.2020 09:28 #38
Originally posted by Electric Ireland: Aoife
We recommend contacting the Home Services department directly on 1850 372 333 as they will be in a better position to provide you with advice. They are available from 9am to 6pm. Alternatively, you can contact them through the



Please give me a geographic number, rather than a 1850 number. Thanks.
22.01.2020 10:10 #39
Hi marko99,

Our colleagues don't have a direct landline number but you can call the Customer Service number, 01 852 9534, and ask to be transferred to the Home Services department.

Please let us know if there is anything more we can help you with.

Kind regards,
Aoife
1 thank
22.01.2020 12:39 #40
Originally posted by Electric Ireland: Aoife
Please let us know if there is anything more we can help you with.


Thanks. Having spoken to them, it appears that the only way to have three zones controlled is by purchasing two Nests at a cost of €400, or else going down the Climote route. Neither of those options appeal to me.
31.01.2020 12:17 #41
Originally posted by marko99
Originally posted by Electric Ireland: Aoife
We recommend contacting the Home Services department directly on 1850 372 333 as they will be in a better position to provide you with advice. They are available from 9am to 6pm. Alternatively, you can contact them through the



Please give me a geographic number, rather than a 1850 number. Thanks.

1850 are all bundle included since 1/12/19. European directive.

I was under the impression that you could only control one zone per heatlink?
31.01.2020 12:30 #42
Verified representative
Hi Dogg Munde,

The Nest thermostat can control one air heating zone and one hot water zone.

Kind regards,
Una
31.01.2020 14:20 #43
Originally posted by Dogg Munde
1850 are all bundle included since 1/12/19. European directive.


Thanks for that, I didn't know!
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