Reminds me of this episode of friends where Phoebe is on hold for hours....
Kate: Ya know, I gave up a part on a soap for this.
Joey: Wow! Yeah I, uh, I gave up a job too.
Kate: Really? What?
Joey: Uh, de-clawing cats.
Joey: Hey, Pheebs, where were ya?
Phoebe: I'm so, so, so sorry, Joey. I am definitely gonna see your play, I swear. Your play is very important to us. Thank you for your patience. Your play is the next play I'm gonna see.
Joey: What's going on? What's this about L.A.?
Kate: They still want me for General Hospital.
Joey: But... but what about us?
Kate: Last night was wonderful. But I can't stay here just for you.
Joey: Well, so... stay for the museums!
Monica: Phoebe, it's been two days.
Phoebe: Yeah, I know. Oh, good thing it's one of those 801 numbers, right?
Ross: Phoebe, 800 is toll free. 801 is... is Utah.
Phoebe: No, no, no, oh no, it has to be 800. Because all those big companies have 800 numbers, every.... Yeah, every big Utah-based company has one.
All: Hang it up! Hang up the phone!
Phoebe: Fine, fine! Uh oh!
Phoebe: Well, I think I broke it. But that's all right, here's the number you can call.
I rang because my bill went up by 10euros and wanted to ask why I was on hold for about 30 minutes and decided to try the Web chat (another disaster) They told me that my deal was up and eir decided to charge me 10 euros extra for this month and next month it would be 78 euros. I told them to cancel my contract he told me he couldn't that I would have to ring customer care who I was still on the phone to by the way to cancel I looked for offers on the Internet and got sky for 30 euros for twelve months with the added bonus of them sorting out cancelling eir for me happy out
3rd day of attempting to get through with no response after 41mins - no response here from any of the Eir reps either.
Hi Martian Martin
As we continue to make many improvements to our contact centres, we are recruiting and training our teams across our new sites in Cork, Limerick and Sligo. These changes will result in a better experience for eir’s customers in the long term.
While we go through this transition, we are facing longer than normal wait times in our Customer Care call centres, we appreciate your patience during this time.
You can find more information on cancellations here