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Trying to cancel but on hold for 1hr 21mins to 1901

07.02.2019 10:12 #1
Hi All,

This really is an absolute disgrace. All I am looking to do is to cancel my Eir mobile contract and yesterday I sat waiting on hold for 1hr 21mins before eventually having to give up and hang up.

I tried the click to chat and explained to them that I was sitting on hold for that long to 1901 but there advice was continually to call 1901 to speak with a manager.

I have rang again today and the automated message advised there was a wait time of over 30mins. I can not sit on the phone waiting that long. I urgently need someone to cancel my eir mobile immediately.

Can you someone from Eir please urgently advise on this.
5 thanks
07.02.2019 12:31 #2
Registered User
Originally posted by Martian Martin
Hi All,

This really is an absolute disgrace. All I am looking to do is to cancel my Eir mobile contract and yesterday I sat waiting on hold for 1hr 21mins before eventually having to give up and hang up.

I tried the click to chat and explained to them that I was sitting on hold for that long to 1901 but there advice was continually to call 1901 to speak with a manager.

I have rang again today and the automated message advised there was a wait time of over 30mins. I can not sit on the phone waiting that long. I urgently need someone to cancel my eir mobile immediately.

Can you someone from Eir please urgently advise on this.

Dont hold your breath, i have been trying to cancel for weeks, just got a bill and will laugh at them till the cows come home
3 thanks
07.02.2019 16:04 #3
Still waiting - what a joke of a service.
07.02.2019 16:09 #4
I'll be using this to get on to Com Reg

https://www.boards.ie/ttfthread/2057953470
4 thanks
07.02.2019 16:11 #5
Registered User
I was considering their service. But these reports have put me off. 
4 thanks
07.02.2019 16:19 #6
Originally posted by sunny2004
I was considering their service. But these reports have put me off. 



I wouldn't touch them if I were you - regularly allowing customers to sit on hold for over an hour - not allowing customers to cancel via the online click to chat. Absolute joke.  
2 thanks
07.02.2019 16:20 #7
left the two years ago. current provider(using same infrastructure) is so good i have forgotton their name
the op needs to email the complaints email as outlined in Martian Martins link. Also state that your cancellation date on the email, why cancelling ant that you are out of contract/or rolling monthly contract. Then cancel all payments to eir(direct debit etc).once is sure the email is not bouncing,
and ignore all future eir corresponse or just fire off emails to the complaint address if eir keep sending bills
2 thanks
07.02.2019 16:28 #8
I think cancelling the direct debit might be the only way to actually get these people on the phone.
4 thanks
07.02.2019 16:34 #9
Originally posted by Martian Martin
I think cancelling the direct debit might be the only way to actually get these people on the phone.

Won't work, they will just send out bills and letters(and maybe a debt collection letter), i just ignored mine, as was in the right, and they never went further.
1 thank
07.02.2019 16:41 #10
Registered User
Eir are a far cry from meteor.
I remember Calling meteor and you'd wait 3 minutes maximum.

They'ed always get your issue sorted over the phone.
With eir I find you've to jump through hoops and bounds just to get some simple change.
07.02.2019 18:03 #11
Same here just can’t get to cancel eir, it’s crazy stuff can’t get through on phone or chat , by god I’ll never go near them again (if I can ever get away)
2 thanks
07.02.2019 18:29 #12
Registered User
Originally posted by glwaymiko
Same here just can’t get to cancel eir, it’s crazy stuff can’t get through on phone or chat , by god I’ll never go near them again (if I can ever get away)


One hour twenty mins today it took to get through
Tried offering loads of offers, but I stood firm

30days notice submitted
Cannot wait to be shot of them
Even sky provide a better service for broadband!!
4 thanks
07.02.2019 21:44 #13
Originally posted by Martian Martin
Hi All,

This really is an absolute disgrace. All I am looking to do is to cancel my Eir mobile contract and yesterday I sat waiting on hold for 1hr 21mins before eventually having to give up and hang up.

I tried the click to chat and explained to them that I was sitting on hold for that long to 1901 but there advice was continually to call 1901 to speak with a manager.

I have rang again today and the automated message advised there was a wait time of over 30mins. I can not sit on the phone waiting that long. I urgently need someone to cancel my eir mobile immediately.

Can you someone from Eir please urgently advise on this.

I know how that feels, I am a month without my landline now and have made over 70 phone calls and complaints and only keep on being left on hold and if someone answers then they will pass you on to another department who will put you on hold again and then disconnect you and you will have to start the process all over again.  This afternoon I have made 12 calls to them and still did not get to talk to anyone.  They are a shambles of a company.
08.02.2019 10:01 #14
Has anyone tried this. I cant get any further.

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08.02.2019 11:34 #15
3rd day of attempting to get through with no response after 41mins - no response here from any of the Eir reps either.
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