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Electric Ireland Representatives

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Being Charged for utilities on account for 18 months when i was not at the property

05.02.2019 12:26 #1
I joined EI in Dec 2018 as a new customer with the service being at a property i have just bought in dec 2019 .
I have never been as customer of EI before and i never lived at that address before. 
I told EI this, i also provided proof to credit control about this. I spent much time on the phone trying to explain this too. However, they are billing me for charges on the property dating back  to March 2017. I called many times again about this, i was told there were no charges prior to my sign up- this was all false information from EI as they have taken a large amount from my bank account via direct debit which are charges that I am not responsible for. How do I report this to a consumer watchdog?
05.02.2019 12:27 #2
Registered User
I’m pretty sure you can now recall that debit.
Get on to your bank and get them to recall it.
05.02.2019 12:36 #3
Thanks XsApollo
I did ring my back but too late to recall the debit at this point. I could place a block on future direct debits so hopefully that will spur a resolution!
05.02.2019 12:56 #4
Hi micymon,

Thanks for getting in touch.

If a customer moves into a property, takes a meter-reading and goes to register with Electric Ireland and there is an outstanding balance for a prolonged period in relation to the same MPRN/GPRN, also due to Electric Ireland, Credit Control will request a copy of the deeds (or letting agreement in the case of renting) for the new customer.

Then the account can be opened as of the date/meter-reading that the customer moved in, so we will check further for you if you private message us the relevant Electric Ireland account number, stating that you are the account-holder and confirming your name, address and date of birth.

You can also request a SEPA refund from your bank for any direct debit that you dispute.

We will respond as soon as possible.

Thanks,
Una
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