This is my 4th attempt to get something actually done about my internet connection which remains every bit as cack as it did 3 months ago when I first posted.
Line quality is rubbish and will never support fibre (Query 1)
QoS nonexistent and downstream unusable when any sustained upstream going on (query 2)
Promise to pass on to tech support which came to nothing (query 3)
Summary a of today:
Downstream SNR is permanently around the 7dB mark which is attrocious, upstream is usually 19 which is ok
Line attenuation both ways is under 20dB so is fine
The piece of wet string (probably literally) coming in the back of the house is about to be swamped by vegetation in neighbouring gardens of unoccupied premises to which I have no access
I generally have to reset the router at least once per day as latency usually skyrockets to >800ms rendering everything unusable. DSL connection then takes 1.5 minutes to establish, followed by anything up to 5 minutes for CHAP authentication to finally succeed. It takes usually a minimum of 6 minutes, up to 10 minutes, and sometimes a second or third reboot to establish a usable connection.
My baseline for continuing service with Vodafone is now a new line installation and fibre as I am severely peed off with the current service. If Vodafone still maintain that a line installation is impossible (utter tosh), then I'll take my business to a provider who will. Your call