Boards.ie uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Click here to find out more x

eir Representatives

19 hrs
Response Time
86%
Response Rate

We're online:

Monday - Friday: 12pm - 5pm

Eir Bussiness Suport Faulty ISDN Box

09.01.2019 15:26 #1
Registered User
2 hours listening to music. 
Lineas are fine faulty ISDN box no local power so reduced to one AB Line. Need to report and get a replacement



Ger
11.01.2019 13:39 #2
Verified representative
Originally posted by ger664
2 hours listening to music. 
Lineas are fine faulty ISDN box no local power so reduced to one AB Line. Need to report and get a replacement



Ger

Hi ger664, 

Sorry to hear you are having problems. 

We do not have access to business accounts over social media. 

You will need to contact our business care team. Details of how to contact them can be found here

Grainne
11.01.2019 21:24 #3
Registered User
Finally got through today. And eventually a KN Engineer spoke to me.

Eir you really need to up your game. 3 Days to get to talk to a support person is not even remotely anywhere near providing a service. 

After waiting for 5 minutes a callback option should be available and done within 4 hours for faults for Commercial/Business customers.
Reply to thread
Bold
Italic
Underline
Strikethrough
Align left
Center
Align right
Bullet list
Insert an image
Insert an emoticon
Insert a YouTube video
Remove Formatting
View source
Please Log In or Sign Up to join the discussion