Any queries regarding the ESB Networks Smart meters should be directed to ESB Networks, as they would be in the best position to assist you.
Their contact information can be found online here.
However, the meter and rate can be changed before this has been installed. We recommend calling our colleagues in the Electric Ireland Customer Services team on 1850 372 372 from 8am to 8pm, Monday to Saturday. They would be in the best position to go through the exchange terms and conditions, as well as processing your request should you choose to change the meter.