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Not receiving vhi validation sms

16.12.2018 21:10 #1
Registered User
Hi,

I need to validate my vhi account.
But I am not able to receive the validation message.
Can you please assist?
Is there any problem with Tesco and this type of messages?

Thanks
17.12.2018 22:47 #2
Registered User
Originally posted by cargen
Hi,

I need to validate my vhi account.
But I am not able to receive the validation message.
Can you please assist?
Is there any problem with Tesco and this type of messages?

Thanks
Tesco has no agreement with VHI to get messages. You won’t get them.
18.12.2018 07:27 #3
Registered User
Originally posted by 200motels
Tesco has no agreement with VHI to get messages. You won’t get them.


Thanks
It would be great if Tesco support could confirm.
This is not good and I am not sure if there is a similar problem with my bank as well.
18.12.2018 07:48 #4
Originally posted by cargen
Thanks
It would be great if Tesco support could confirm.
This is not good and I am not sure if there is a similar problem with my bank as well.


It's a huge known problem with Tesco and various automated SMS providers
18.12.2018 13:07 #5
Verified representative
Originally posted by cargen
Hi,

I need to validate my vhi account.
But I am not able to receive the validation message.
Can you please assist?
Is there any problem with Tesco and this type of messages?

Thanks

Hi Cargen,

Thanks for getting in touch about this. Can you please send us a PM with your name, mobile no, address and mothers maiden name and we can get this checked for you?

Thanks,
Luke
18.12.2018 14:48 #6
Registered User
Originally posted by Tesco Mobile: Luke
Hi Cargen,

Thanks for getting in touch about this. Can you please send us a PM with your name, mobile no, address and mothers maiden name and we can get this checked for you?

Thanks,
Luke


Message sent.
Please let me know if you have any solution
20.12.2018 15:06 #7
Verified representative
Thanks, Cargen. We'll get back to your PM asap.

Thanks,
Luke
20.12.2018 15:30 #8
Registered User
Originally posted by Tesco Mobile: Luke
Hi Cargen,

Thanks for getting in touch about this. Can you please send us a PM with your name, mobile no, address and mothers maiden name and we can get this checked for you?

Thanks,
Luke
Why would you need to validate the account as it’s a yes or no answer.
23.12.2018 19:33 #9
Registered User
Originally posted by 200motels
Why would you need to validate the account as it’s a yes or no answer.


Yes. You need it for the app
28.12.2018 17:03 #10
Registered User
Hi can you share the resolution to this issue as I am also trying to access my vhi account and the text messages are not making it to my phone.
29.12.2018 10:53 #11
I am also having a similar issue with VHI and office 365 validation messages not coming through to my phone. Is there a resolution to this issue? 
31.12.2018 13:26 #12
Verified representative
Originally posted by Cionn
Hi can you share the resolution to this issue as I am also trying to access my vhi account and the text messages are not making it to my phone.


Originally posted by SUNGSAM
I am also having a similar issue with VHI and office 365 validation messages not coming through to my phone. Is there a resolution to this issue? 

Hi Cionn and SUNGSAM,

No, unfortunately this does not seem to be resolved yet. Can you please send us a PM with your name, address, mobile number and mothers maiden name and we can get this investigated for you?

Please be sure to include the make/model of your phone and, if possible, please include the actual number that these texts should be coming from.

Thanks,
Luke
09.01.2019 16:02 #13
Registered User
OK following the request from the Reps for a PM it has been confirmed that there is no solution to this as the service is not in place.   I struggle to see why I was asked for a PM to confirm all my details when there is no resolution of no desire to implement one.   So basically if you want to use the online element of VHI you need a different mobile operator.  which is a much more informative and clearer statement

regards


Cionn
09.01.2019 16:07 #14
Registered User
Originally posted by Cionn
OK following the request from the Reps for a PM it has been confirmed that there is no solution to this as the service is not in place.   I struggle to see why I was asked for a PM to confirm all my details when there is no resolution of no desire to implement one.   So basically if you want to use the online element of VHI you need a different mobile operator.  which is a much more informative and clearer statement

regards


Cionn


I reached the same conclusion.
Going to move in few days.
10.01.2019 23:29 #15
Registered User
Originally posted by cargen
Yes. You need it for the app


I was replying to the agent as to why they need to get details when the answer was either no or yes but as I allready stated it is a big no.
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