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eir Representatives

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We're online:

Monday - Friday: 12pm - 5pm

Call waiting times & Web chat availability

02.11.2018 11:35 #31
Registered User
Well this is very useful, guess I better just go waste another 30mins on hold to 1901.

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02.11.2018 12:29 #32
Registered User
63mins on hold! That must be a record! (sadly prob not). Time to hangup and go do some productive work today! Maybe tomorrow.
03.11.2018 11:42 #33
Registered User
Asked for unlocking code for phone 2 weeks ago. Still waiting. Had to change number at great inconvenience, plus buy a new handset. 
Going to comreg to see if I can get any compensation for this hassle. 
03.11.2018 20:02 #34
Registered User
Now waiting 46 min for agent on chat
05.11.2018 11:34 #35
Registered User
Waited 10 minutes to get someone then he does this!

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05.11.2018 12:40 #36
Registered User
Originally posted by bevan619
Waited 10 minutes to get someone then he does this!

I had the same experience back in August. 
And the on hold /transferring call that eventually drops
05.11.2018 13:28 #37
Registered User
Originally posted by DavyD_83
I had the same experience back in August. 
And the on hold /transferring call that eventually drops


All they say on their twitter is to keep trying. Absolute joke.
05.11.2018 16:47 #38
Their customer service is an absolute disgrace. I have been trying since last Wednesday to get a simple issue resolved. I have been speaking to multiple agents who transferred me to the sales department, then to be suddenly cut off or be told they can't help me. I have been giving numerous numbers to call but all I get is " Lately I been, I been losing sleep, dreaming about the things that we could be..." 

Laughable the customer service, all you get on twitter is a generic response then!
06.11.2018 16:14 #39
Originally posted by eir: Tracey
To our customers

We are experiencing a large volume of calls in our customer care call centres which is also affecting availability on Web chat. We are aware that call waiting times are longer than usual and appreciate your patience as your time is valuable to us.

You can access support online, 24 hours a day at www.eir.ie or via the my eir app. If you wish to chat to a member of our Social Media team, please feel free to contact us on Facebook or Twitter

Our apologies for this inconvenience

eir Customer Care

This is quite hilarious..
I spent the better half of 2 days trying to make contact with Eir support. Costing me quite a hefty amount in phone credit.

Today I spent 1 hour 9 mins on hold. When the phone was finally answered nobody spoke to me. Instead I could hear a group of employees speaking with Dublin accents, chatting and having a laugh in the background. A female who was involved in that conversation could be heard moving back to her desk where i was waiting.. still chatting all the while. She brushed the microphone as she began typing but did not pick up the headset.. instead she kept chatting. I left the call going in the hopes she would eventually figure out i was there. ( 2 days filled with long periods of waiting will do that to you).

During that call I could hear one male begin to talk to another customer in the background.  I heard him apologising to the customer multiple times for the wait and other grievances. That they were "very busy" ( hard to believe from the rabble of laughing and 'banter' in the background ) when that male employee finished his support call, i then heard him roar out "f*** off! F***ing wanker!". To which the agent sitting at my calls position, (still hadn't picked up her headset) began skitting laughing and said "ahh stop the lights". 

Growing tired of this and realising she was completely oblivious that i was there during what i can only imagine was her lunch break? I began shoulding down the phone to try get her attention. 35 minutes I spent before i heard rusttling through the mic as she picked up the headset.. but rather than actually do her job and provide customer service she listened to me repeat " hello?.. hello?.." a handful of times before saying "oh jaysus.." and hanging up.

This is the second day i have spent trying to get through with no avail. The Eir online chat is down, you have no listed email address to raise a concern. Your facebook page is designed to only allow messanger so nobody can publicly call you out on your atrocious customer support. Your Twitter is outsourced to a international call center to directs you to contact customer support via phone.

 I was calling to simply clarify an error in my bill. I think I'll also be looking at all avenues to raise a formal complaint  ( which you provide no information to do ).
5 thanks
07.11.2018 11:19 #40
Registered User
4 times in the past 2 days trying to get to someone on 1901. Left waiting over 20 mins each time so gave up. The last time, the phone just disconnected. 

Have Eir completely sacked all their support staff?
07.11.2018 15:01 #41
Registered User
I've just found out today that calls automatically end after 2 hours.
6 thanks
07.11.2018 18:59 #42
I joined eir last year, contract expired last month. On the whole I've never had any major problems with them, except for trying to contact them by phone or chat. 
I was trying to find out if they could offer me a new deal of some sort, so I wouldn't have to change provider. After numerous attempts, all ending in failure, I've given up the ghost. I'm going to change provider asap. 
To eir & the eir reps on here, after reading through this thread, you should all be ashamed of yourselves for treating people like this. Don't come back to me with the usual ****e reply apologizing for my experience with the service, you should all consider a change of job instead of reading the usual eir script off your computer screen which we all know you are trained to do. 
6 thanks
08.11.2018 07:39 #43
Registered User
Originally posted by Paulmc.
I joined eir last year, contract expired last month. On the whole I've never had any major problems with them, except for trying to contact them by phone or chat. 
I was trying to find out if they could offer me a new deal of some sort, so I wouldn't have to change provider. After numerous attempts, all ending in failure, I've given up the ghost. I'm going to change provider asap. 
To eir & the eir reps on here, after reading through this thread, you should all be ashamed of yourselves for treating people like this. Don't come back to me with the usual ****e reply apologizing for my experience with the service, you should all consider a change of job instead of reading the usual eir script off your computer screen which we all know you are trained to do. 

Well said Paulmc. I'm in the same position as you. All I want to do is to discuss my options when my contract is up a the end of month. Generally I've had no issues with Eir with regards to the service they've provided, but preventing customers from being able to contact them is just not on!  I'd be happy to stay with them for another 12 months but due to the fact they cannot communicate with me, I am now looking to jump to another provider. Even on their online chat service, which I was advised to use by the eir reps, I was waiting over 15 minutes for someone to join, so just gave up. 
10.11.2018 16:28 #44
Ironic thing is that Eir are losing customers that want to stay by making it so difficult to contact them. My contract was up. Tried several times to get through without success. Twice I got through after long waits only to be told by Eir agent that I would have to be transferred and put on hold again.
Eventually gave up in frustration and filled out online form to move to Vodafone.
12.11.2018 10:19 #45
Registered User
Cannot get through to a human! Waited over 45 mins the other day and call just disconnected!

Tried to ring on Saturday but the automatic response was that they were closed but it states on the website that they were contactable 0900-1800.

Worst customer service ever.
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