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Can't save or download PDF of bank statement

08.02.2018 10:39 #1
Hi,
I am just trying to get statements together for a small car loan application with the Credit Union. I can open my statements on PDF, but when I go to save them or download them "failed-network error" is what comes up. I've tried to do the same on two different laptops and a desktop and still experiencing the same problem.
Is it possible to save bank statements and add as an attachment to an e mail as the credit union said this would suffice?
Any assistance would be great.
08.02.2018 11:03 #2
Hi Shinbin223,

Thanks for your post here on Boards.

We are sorry to hear this.

Can you please delete your history on the device you are using and maybe try a different browser?

Do you have to supply the statements by paper or email?

Thanks,

Kareana
08.02.2018 11:05 #3
Registered User
Originally posted by Shinbin223
Hi,
I am just trying to get statements together for a small car loan application with the Credit Union. I can open my statements on PDF, but when I go to save them or download them "failed-network error" is what comes up. I've tried to do the same on two different laptops and a desktop and still experiencing the same problem.
Is it possible to save bank statements and add as an attachment to an e mail as the credit union said this would suffice?
Any assistance would be great.

I had the same problem last week. The only workaround I could find was to print them and then scan them back in as a pdf. Dont know if that's any use to you.
12.02.2018 10:59 #4
Have the same problem. Tried different PC's, browsers, networks etc with no success. Spent ages on the phone with BOI with no success. As mentioned above, printing them out and scanning them back in was the only thing that worked although the quality is not as good as a true pdf download.
26.03.2018 22:27 #5
I had this problem too and got around it in Chrome by choosing "Print" and clicking on the "Change..." button under "Destination" to "Save as PDF". 
4 thanks
26.03.2018 22:29 #6
Registered User
Originally posted by Dynomutt
I had this problem too and got around it in Chrome by choosing "Print" and clicking on the "Change..." button under "Destination" to "Save as PDF".



Same approach I took recently. Poor from BOI if it is a problem for a multitude of their customers.
06.09.2018 07:41 #7
Registered User
I just gad the same issue here - Not good to have the same issue lingering
06.09.2018 11:49 #8
Hi sticker,

Thanks for getting in touch with us.

May we ask to explain further the difficulties you're having with the PDF version of your eStatements please?

Many Thanks
Alison
10.10.2018 19:19 #9
Originally posted by Dynomutt
I had this problem too and got around it in Chrome by choosing "Print" and clicking on the "Change..." button under "Destination" to "Save as PDF". 

You are a wizard. This has saved me a lot of time, thank you!

Originally posted by Bank of Ireland: Alison
Hi sticker,

Thanks for getting in touch with us.

May we ask to explain further the difficulties you're having with the PDF version of your eStatements please?

Many Thanks
Alison

I am also having the same issue as the other posters here.
When I click the link to view my statement it opens as usual in a new tab (Google Chrome), and is there in its entirety.
However when trying to save the file (through both the download icon and 'Right Click>Save As methods' to my computer the only file option available is 'All Files'.
This then saves the file in an unusable format.
11.10.2018 08:12 #10
Registered User
Obviously BOI cant be bothered to fix this bug.
1 thank
11.10.2018 08:17 #11
Same issue here too.
11.10.2018 15:33 #12
Hi fcleere,

Thank you for getting in touch with us.

This sounds like it could be a setting on your browser. Can you please try downloading the estatements a different browser or amend the PDF document settings in Chrome. You should be able to locate this in More settings then Advanced Settings and in the content section under Privacy and Security.

Please let us know how you get on.

Thanks,

Lorna
18.10.2018 13:24 #13
Registered User
Same problem [snipped]
Last edited by Boards.ie: Mark: 19.10.2018 at 15:43.
18.10.2018 13:33 #14
Registered User
Guys

You were given the solution in Post #5.

It takes 2 seconds- much quicker than ranting here.
18.10.2018 13:53 #15
Originally posted by Allinall
Guys

You were given the solution in Post #5.

It takes 2 seconds- much quicker than ranting here.

That's a workaround not a solution.
There is a bug on their side. I've tried and failed with different browsers and operating systems. They try and fob it off with "This sounds like it could be a setting on your browser."


If there is one bug there may be others.
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