Same issues here with a two different Moto G5s
Will happen both at my house which has poor signal and in mahon point cork which has great signal,seems to have gotten worse with last month. I'll just be waiting for contact to expire.
I had my first experience of this on New Year's day when driving back to Cork. I was using Waze to keep an eye on traffic & noticed it said couldn't reach the internet. This was despite the phone showing a 4g signal. Thought no more of it as when I got home the phone hopped onto wifi so all looked ok until I tried to phone someone that evening when the call wouldn't go through. Realised something was up then so rebooted & all working again. Two text messages from earlier in the day came through shortly afterwards. Though all this the phone claimed to have a signal, at my house it shows full bars.
Thanks for the offer I opened a case again yesterday I got the response
Look for an app that looks like a SIM card, it's either called Tesco Mobile or SIM Toolkit. Then select:
-Select mode(network selection)
-International(if abroad) / National(if in Ireland)
Once that is set up, switch the phone off and on again. Also, make sure that data roaming is switched on.
Can you please ensure that your connection settings are on "Automatic"? You can do this by following this general process on your phone: Settings > Mobile Networks > Network Operators(Carrier); and please ensure that it's on "Automatic" or "Select Automatically".
To be fair this was 4 weeks quicker then the first case I opened for a year ago to get the same resolution,to be fair these settings did seem to improve the situation but not resolve it totally,
Unfortunately I have lost confidence most of my calls these days are via VoIP services like whatsapp or hangouts using wifi, as it's hit and miss if I can receive a call even in high population areas with excellent coverage,
I've 10 months left on my contact if ye would like to wave this I'd be delighted,On the plus side the support has allways been good within the limits of what I'm sure can be said.
If the settings provided did not sorted out the issue in full, we can escalate the matter with the technical team.
Please send us a private message with your phone number, home address and mother's maiden name to validate the account first.
We'll certainly assist further with this.
Alternatively, if you need an instant response, you can also call our Customer Care line on 1749 from a Tesco mobile phone or on 089 420 0000 from a different handset.
If this issue has been reported by multiple users at this point in time, wouldn't it be good to escalate it? I mean, I have it... ocasionally, and the only way to know is when I expect a call and it doesn't get through. I get a Whatsapp, restart my phone, then I can get the call.
I pay to have 99% coverage while the phone receives the signal from the carrier (Tesco Mobile). How can I be certain that they are providing service 99% of the time? Signal icon is not enough on the phone. Can you assist with this? Thanks
I've had this issue regularly over the last week after not having it for a while and in most cases I only became aware when the head unit in the car was reporting no signal despite the handset reporting there was. I thought this was weird for the car to report it correctly but not the handset, maybe they get the info from different services.
We can certainly look into this further. First we would need you to send us a private message with your full names, numbers, addresses and mothers maiden names please? Once we have this we can investigate.
Top notch support get it off public forum and take it private.
"Thanks for letting us know. If there is currently no issue then there is not a whole lot we can check at the minute however if the issue reoccurs please let us know so we can investigate. "
the definition of transient issue is it doesn't happen all the time
Ever thing of getting ahead of the curve and perhaps putting people in a position to generate some type of logs that might be of use to stop gather useful info in future.Or do you know whats causing it and this is the "turn it on and off again" school of support.
Wasting my time ill stick to the original plan and leave my contract expire,
Rubbish paying for a mobile service to use whatsapp and hangouts for calls.
These would be the same settings that were provided to me on the 13/02/18 the issue persists if an issue is transient i contact support they get me to change a setting and it doesn't appear for 2 days close the case and the next time groundhog day scenario appears again and i get a new person who starts off again asking me to try the sim card in another phone.
At this point I could work for your support team i can parrot the same stock answers,
What about my request to escalate the case to someone who can release me from my contract ignored do i have to go down the comreg route
Its hardly good for any of us.
its hardly good advertising for yourselves but perhaps the veil of taking it to PM masks the fact you are not able to fix this issue as the fault is with the network.
My network dropped again today it seems to happen right after I get three messages within an hour trying to force me off the legacy deal and onto the 4g deal of which I have already replied stop in November again in December and yet again this month I have no intentions of leaving the legacy plan I am on and am getting very pissed off at this thing of Tesco trying to force me to take something I do not want even after disabling marketing texts and on 9 separate occasion over 3 months of stating I was not interested.